Parts Advisor Exeter

Euro Commercials Ltd; Exeter; Híbrido; GBP 21 000 - 28 000; Tempo integral

Resumo da oferta

Euro Commercials Limited in Exeter is seeking a Parts Advisor who is passionate about Mercedes-Benz and delivering great service. You will accurately identify and process customer parts requirements, receive orders, and ensure prompt picking and dispatch while maintaining high levels of customer satisfaction.

You will work in a busy trade parts environment, handle inbound calls, upsell where appropriate, and keep customers and workshop updated on backorders and availability.

Qualificações

• Customer service experience in a busy trade parts sales environment.

Responsabilidades

• Receive all parts orders, interpret customer requirements and advise on stock items and prices.
• Answer inbound calls in line with the company '3 ring' policy.
• Promote new customer business generation and liaise with managers/aftersales executives.
• Keep customers/workshop updated on backorders and part availability.
• Pick parts from stores and allocate to technicians in the workshop.
• Locate unavailable items from other suppliers and arrange delivery or pass orders to stock control for VO R orders.
• Maximise sales opportunities through upselling and campaigns.
• Be responsible for key account customers; develop sales opportunities to increase spend.
• Ensure orders are completed, invoiced and dispatched; keep customers informed of progress.
• Maintain the department image and standards of customer service.
• Resolve customer complaints promptly or escalate to supervisor.

Conhecimentos

Customer service

Sales oriented

Communication

Stock knowledge

Descrição da oferta de emprego

W e know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.

In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.

Objectives

Accurately identify and process customer parts requirements; whilst maintaining a courteous and professional approach in a busy trade parts sales environment.

To be sales orientated and target driven to ensure successful parts growth

To receive all parts orders and ensure that they are accurately and promptly picked and dispatched efficiently.

Reporting to

The Parts Advisor will report to the Group Parts Manager.

Responsibilities

• Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
• All inbound calls to be answered in line with Company ‘3 ring’ policy with correct Company dialogue.
• Actively promote new customer business generation and liaise with manager/aftersales executives
• Keeping customer / workshop updated on backorders and part availability.
• Pick all parts from parts stores and allocate to technicians in the workshop accordingly.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised
• To maximize sales opportunities through upselling and campaigns
• To be responsible for key account customers; developing sales and opportunities to increase spend.
• To make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatch as scheduled and that the customer is kept fully informed of progress or of any problems
• Ensure that the image and levels of customer service within the department is in line with company standards
• Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems are referred to the job holders immediate supervisor

Performance Measures

• To maximize sales opportunities both retail and internal.
• To achieve and exceed individual and departmental targets towards parts growth

EURO COMMERCIALS LIMITED is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow EURO COMMERCIALS LIMITED to act as a credit broker, not a lender, for the introduction to a limited number of lenders.

We are a credit broker and not a lender. We can introduce you to a lender on our panel, which includes Mercedes-Benz Finance, the lender of our vehicle manufacturer. We have commercial arrangements with lenders and credit brokers which are likely to influence who we introduce you to. We are not an independent financial adviser and don’t give you any advice or recommendations. It is your choice whether you enter into any finance agreement.

Our approach is to introduce you first to the manufacturer’s lender Mercedes-Benz Finance, linked to the franchise offering you the vehicle. They will usually offer the best available package for you, taking into account both interest rates and other contributions (but we do not guarantee they do). If they are unable to offer finance, we then seek to introduce you to someone else on our panel. We will usually receive a commission for your introduction. This will be either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you choose.

Mercedes-Benz Finance may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement. Before we propose you to a potential lender, we will tell you of the likely amount of commission we will receive and seek your consent to receiving this commission. The exact amount of commission will be confirmed before you sign your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.