Parts Advisor: Auto Parts & Customer Experience Pro

Steven Eagell Limited; Ashford; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Birthday Off

Car Benefit Scheme

Sales incentives

Staff training

Perk Box access

Pension scheme

Death in Service

Discounts

Job summary

Steven Eagell Limited in Ashford, England, is seeking a Parts Advisor to deliver exceptional customer service, advise on parts and accessories, and support the service team with parts availability. You will handle pricing, stock management, and orders while promoting promotions and maintaining accurate records.

The role offers a permanent, full-time contract with a strong emphasis on teamwork, personal development, and a comprehensive benefits package including pension, discounts, and training

Qualifications

• Customer-focused, builds rapport and understands needs.
• Commercially aware with ability to identify add-on sales.
• Organised and detail-oriented with stock, orders and admin management.
• Team player who communicates across departments and meets deadlines.

Responsibilities

• Deliver excellent customer experience by understanding needs and recommending parts.
• Provide accurate pricing, availability and product information.
• Promote and maximise sales of genuine parts and promotions.
• Manage parts stock levels, orders, and administration.
• Support Service by ensuring parts availability aligns with workshop schedules.

Skills

Customer focus

Commercial awareness

Organised

Team player

Proactive

Job description

Steven Eagell Limited in Ashford, England, is seeking a Parts Advisor to deliver exceptional customer service, advise on parts and accessories, and support the service team with parts availability. You will handle pricing, stock management, and orders while promoting promotions and maintaining accurate records.

The role offers a permanent, full-time contract with a strong emphasis on teamwork, personal development, and a comprehensive benefits package including pension, discounts, and training