Parts Advisor

Steven Eagell Limited; Ashford; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Birthday Off

Car Benefit Scheme

Sales incentives

Staff training

Perk Box access

Pension scheme

Death in Service

Discounts

Job summary

Steven Eagell Limited in Ashford, England, is seeking a Parts Advisor to deliver exceptional customer service, advise on parts and accessories, and support the service team with parts availability. You will handle pricing, stock management, and orders while promoting promotions and maintaining accurate records.

The role offers a permanent, full-time contract with a strong emphasis on teamwork, personal development, and a comprehensive benefits package including pension, discounts, and training

Qualifications

• Customer-focused, builds rapport and understands needs.
• Commercially aware with ability to identify add-on sales.
• Organised and detail-oriented with stock, orders and admin management.
• Team player who communicates across departments and meets deadlines.

Responsibilities

• Deliver excellent customer experience by understanding needs and recommending parts.
• Provide accurate pricing, availability and product information.
• Promote and maximise sales of genuine parts and promotions.
• Manage parts stock levels, orders, and administration.
• Support Service by ensuring parts availability aligns with workshop schedules.

Skills

Customer focus

Commercial awareness

Organised

Team player

Proactive

Job description

Salary: £27,000 - £31,000 DOEContract: Permanent Full TimeAbout Steven EagellAs an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.Your Responsibilities as a Parts Advisor:Deliver an excellent customer experience by understanding customer needs and recommending the right parts and accessoriesProvide accurate pricing, availability and product information (in person and over the phone)Promote and maximise sales of genuine parts, accessories and current promotionsManage parts stock levels effectively, including ordering, goods receipt, storage and returnsSupport the Service team by ensuring parts availability aligns with workshop schedules and minimises downtimeProcess warranty claims and supplier returns in line with manufacturer requirementsMaintain accurate administration, invoicing and customer recordsDevelop local trade business and coordinate parts deliveriesWork collaboratively with colleagues across departments to ensure a seamless customer journeyWhat we are looking for in a Parts Advisor:A customer-focused individual who builds rapport easily and listens carefully to understand both stated and underlying needsCommercially aware, with the confidence to recommend products and identify additional sales opportunitiesOrganised and detail-oriented, with the ability to manage stock, orders and administration accuratelyA strong team player who communicates effectively with Service and other departmentsProactive and self-motivated, with the ability to manage priorities in a fast-paced environmentIdeally experience in automotive parts, retail, trade sales or a similar customer-facing environmentWhat we offer you:25 days annual leave + Bank Holidays and your Birthday OffLong Service Awards / Colleague RecognitionEnhanced Maternity / Paternity at qualifying service lengthCar Benefit Scheme after successful completion of a probation periodSales IncentivesComprehensive training providedCompany pension schemeDeath in ServiceAccess to high street discounts through Perk BoxIn-house, manufacturer & professional qualificationsStaff referral schemeAccess to medical cover through Simply HealthIf you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.