Parts Advisor

handys; Swindon; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Staff Events

Free on-site parking

Company pension

Company events and employee support

Job summary

Handy is seeking a Parts Advisor to support our growing after-sales team in Swindon. You will help trade and consumer customers identify and order the correct parts for lawnmowers and garden equipment.

You will respond to enquiries by phone, email and online, identify parts using catalogues, process orders, quotes and invoices, and support both B2B and B2C parts websites. Training is provided and on-site parking is available.

Qualifications

• Experience in parts sales (lawnmower, garden machinery or automotive preferred)
• Strong customer service and communication skills
• Good computer skills and attention to detail
• Ability to work independently and as part of a team
• Technical knowledge of engines or garden machinery is an advantage — but not essential

Responsibilities

• Responding to customer enquiries via phone, email and online
• Identifying correct parts using catalogues and lookup systems
• Processing orders, quotes, and invoices using our stock system
• Supporting B2B and B2C parts website admin
• Liaising with suppliers and technicians to source parts
• Providing product advice and technical support
• Handling returns and complaints professionally

Skills

Customer service

Communication

Computer skills

Attention to detail

Teamwork

Independent work

Technical knowledge of engines

Job description

Help customers get the right parts, first time. Use your product knowledge and attention to detail to support our dealer network with friendly, efficient service.

We are looking for a Parts Advisor to support our growing after-sales team, helping trade and consumer customers identify and order the correct parts for lawnmowers and garden equipment.

What you will be doing:

Responding to customer enquiries via phone, email and online

Identifying correct parts using catalogues and lookup systems

Processing orders, quotes, and invoices using our stock system

Supporting B2B and B2C parts website admin

Liaising with suppliers and technicians to source parts

Providing product advice and technical support

Handling returns and complaints professionally

What we’re looking for:

Experience in parts sales (lawnmower, garden machinery or automotive preferred)

Strong customer service and communication skills

Good computer skills and attention to detail

Ability to work independently and as part of a team

Technical knowledge of engines or garden machinery is an advantage — but not essential

Full training provided.

Company pension

• Staff Events

Free on-site parking

Company events and employee support

Work Location: On-site at our Swindon HQ

Working at Handy

Be part of a supportive team, trusted brands, and a business that’s proud of its past and excited about its future.

Contact us

Our friendly team is here to help and ready to assist with product information, orders, or aftersales support.