Parts Advisor

911 Staffing Ltd; Swindon; On-site; GBP 32,000 - 39,000; Full time

Job summary

911 Staffing Ltd in Swindon is recruiting a Parts Advisor to join a well established automotive parts dealership. You will work as part of the Sales Team handling enquiries by phone and email, assist customers at the trade counter, and process orders with accuracy.

The role is permanent, hours are Mon-Fri 8am-5:30pm with alternate Saturday mornings 8am-12:30pm. Salary £35K per annum, easily accessible by public transport.

Qualifications

• Excellent customer service experience and ability to build relationships.
• Capable of working in a busy team to deliver results.
• Organised with great attention to detail.
• IT skills and proficiency with various systems & Microsoft Office.
• Resilient when handling demanding customers with composure.
• Willingness to learn and develop knowledge of products.
• Team player who can also work independently.
• Good interpersonal and written/verbal communication.
• Knowledge of car parts and MAM system preferred but training provided.

Responsibilities

• Answer enquiries via phone and email: pricing, stock, delivery times.
• Assist walk-in customers at the trade counter to place or collect orders.
• Maintain and develop relationships to optimise sales.
• Process customer parts orders accurately and keep updated.
• Contribute to a positive team performance.
• Develop knowledge of products to assist customers effectively.

Skills

Customer service

Team player

Attention to detail

IT skills

Resilience

Willingness to learn

Interpersonal skills

Car parts knowledge

MAM system

Tools

Microsoft Office

Job description

We are currently recruiting for a Parts Advisor to join a well established automotive parts dealership in the Swindon area. This is a great opportunity to join a friendly team to help continue to drive the company forward - there is certainly exciting times ahead!

About the Parts Advisor role:

• Working hours are Monday to Friday, 8am-5:30pm + alternate Saturday mornings, 8am-12:30pm
• Salary is £35K per annum
• Permanent role
• Swindon based - easily accessible by public transport

Duties for the Parts Advisor role:

• Working as part of the Sales Team you will answer incoming enquiries via telephone / email i.e. pricing, stock availability, delivery times etc
• Assist customers who visit the trade counter in person to make enquiries and place / collect orders
• Maintain existing customer relationships & develop new relationships applying effective sales techniques
• Process customer parts orders with accuracy and keep them updated
• Contribute to a positive team performance to optimise sales
• Develop knowledge of products to be able to assist customers effectively

Skills / Experience required for the Sales Advisor role:

• Excellent customer service experience, with the ability to maintain / build relationships is essential
• Able to work well as part of a busy team to deliver results
• Organised with great attention to detail
• IT skills - ability to work with various systems & Microsoft office
• Have resilience to deal with rejection & demanding customers
• Willingness to learn and develop
• A team player with the ability to also work independently
• Excellent interpersonal and communication skills, both written and verbal
• Knowledge of car parts and MAM system would be preferential but not essential as full training will be provided