Parts Adviser

Swansway Group; Stockport; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Increased holidays

Birthday leave

Employee assistance

Company pension

Long service award

Discounts

Car Benefit

Cycle to Work

Job summary

Swansway Group is seeking a skilled Parts Advisor to join our dealership team in Stockport. You will manage parts enquiries and support the aftersales team to keep the showroom and workshop running smoothly.

The role requires experience in a dealership, familiarity with parts ordering and stock management, strong communication, and a customer‑centric approach to upsell related products and services.

Qualifications

• Experience in a similar role within a dealership.
• Strong knowledge of parts ordering and stock management.
• Ability to prioritise workload and stay calm in a fast-paced environment.
• Excellent communication with colleagues and customers.
• Customer-focused approach with speed and accuracy in enquiries.

Responsibilities

• Manage external sales enquiries for parts and support aftersales with components.
• Build relationships with external parts suppliers for timely availability.
• Maintain stock records and purchase documentation.
• Upsell related products and services to boost sales.
• Complete admin tasks and address stock discrepancies with Aftersales Manager.

Skills

Dealership experience

Parts ordering & stock management

Workload prioritisation

Excellent communication

Customer-centric approach

Job description

Swansway Motor Group is seeking a skilled Parts Advisor to join our dynamic team based in our thriving dealership. As a Parts Advisor, you'll play a critical role in ensuring that all parts-related enquiries are expertly handled, supporting both customers and our aftersales team to maintain the seamless operation of our dealership.

In your new role as a Parts Advisor, you will be instrumental in facilitating the efficient processing of all parts orders and maintaining accurate stock records. Key responsibilities include:

• Efficiently managing external sales enquiries for parts and supporting the aftersales team with necessary components.
• Establishing and nurturing robust relationships with external parts suppliers to ensure quality and timely availability of parts.
• Ensuring smooth day-to-day operations by adhering to company policies and maintaining comprehensive stock purchase records.
• Upselling related products and services to enhance customer satisfaction and boost sales.
• Accurately completing all required administrative tasks and promptly addressing any stock discrepancies with the Aftersales Manager.

Our ideal Parts Advisor will excel in a dealership setting, demonstrating a proactive attitude and teamwork. Essential qualifications and skills include:

• Prior experience in a similar role within a dealership environment.
• Strong understanding of parts ordering processes and stock management.
• Ability to prioritise workload effectively and maintain composure in a fast-paced environment.
• Excellent communication skills to interact efficiently with colleagues and customers alike.
• A customer-centric approach, ensuring all enquiries are handled with speed and precision.

Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.

Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:

• Increased holiday entitlement with length of service
• Enjoy your birthday off, on us
• Access to 24/7 Employee Assistance Programme and counselling services for you and your family
• Company Pension Scheme to secure your future
• Long service recognition that celebrates your dedication and contribution
• Discounts on products and services that extend to our family
• Access to our Car Benefit Scheme, for you and your family
• Participation in our Cycle to Work scheme

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