Parts Adviser

Swansway Group; Greater Manchester; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday off

Pension scheme

EAP counselling services

Long service recognition

Car Benefit Scheme

Cycle to Work

Descripción de la vacante

Swansway Motor Group is looking for a proactive Parts Advisor based in our Manchester area dealership. You will handle parts enquiries, support the aftersales team, and help maintain accurate stock records while building strong supplier relationships.

The role requires experience in a dealership parts environment, excellent communication, and a customer-centric approach to drive efficient service and sales growth.

Formación

• Previous experience in a dealership parts department.
• Knowledge of parts ordering and stock management processes.
• Ability to prioritise workload in a fast-paced environment.
• Excellent communication skills with customers and colleagues.
• Customer-centric approach and attention to accuracy.

Responsabilidades

• Efficiently handling external sales enquiries for parts and supporting the aftersales team with necessary components.
• Establishing and nurturing robust relationships with external parts suppliers to ensure quality and timely availability of parts.
• Ensuring smooth day-to-day operations by adhering to company policies and maintaining comprehensive stock purchase records.
• Upselling related products and services to enhance customer satisfaction and boost sales.
• Completing all required administrative tasks and promptly addressing stock discrepancies with the Aftersales Manager.

Conocimientos

Parts ordering

Stock management

Customer service

Communication skills

Dealership experience

Descripción del empleo

Swansway Motor Group is seeking a skilled Parts Advisor to join our dynamic team based in our thriving dealership. As a Parts Advisor, you'll play a critical role in ensuring that all parts-related enquiries are expertly handled, supporting both customers and our aftersales team to maintain the seamless operation of our dealership.

In your new role as a Parts Advisor, you will be instrumental in facilitating the efficient processing of all parts orders and maintaining accurate stock records. Key responsibilities include:

• Efficiently managing external sales enquiries for parts and supporting the aftersales team with necessary components.
• Establishing and nurturing robust relationships with external parts suppliers to ensure quality and timely availability of parts.
• Ensuring smooth day-to-day operations by adhering to company policies and maintaining comprehensive stock purchase records.
• Upselling related products and services to enhance customer satisfaction and boost sales.
• Accurately completing all required administrative tasks and promptly addressing any stock discrepancies with the Aftersales Manager.

Our ideal Parts Advisor will excel in a dealership setting, demonstrating a proactive attitude and teamwork. Essential qualifications and skills include:

• Prior experience in a similar role within a dealership environment.
• Strong understanding of parts ordering processes and stock management.
• Ability to prioritise workload effectively and maintain composure in a fast-paced environment.
• Excellent communication skills to interact efficiently with colleagues and customers alike.
• A customer-centric approach, ensuring all enquiries are handled with speed and precision.

Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.

Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:

• Increased holiday entitlement with length of service
• Enjoy your birthday off, on us
• Access to 24/7 Employee Assistance Programme and counselling services for you and your family
• Company Pension Scheme to secure your future
• Long service recognition that celebrates your dedication and contribution
• Discounts on products and services that extend to our family
• Access to our Car Benefit Scheme, for you and your family
• Participation in our Cycle to Work scheme

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