Parts Advisor

Citygate Automotive Ltd; Slough; On-site; GBP 22,000 - 30,000; Full time

Job summary

Citygate Automotive Ltd is seeking a Parts Advisor for their growing team in Slough. The role involves managing stock, handling customer orders, and contributing to a collaborative workplace culture. Candidates should possess excellent customer service skills and relevant experience in a parts department, with ample opportunity for internal progression and professional development.

Benefits

Access to in-house training academy

Electric Vehicle (EV) Training levels 1-4

Internal career progression opportunities

High street discounts

Employee assistance programme

Pension and life assurance cover

Competitive holidays and cycle to work scheme

Qualifications

• Previous experience in parts advising or a similar role.
• Experience in main dealer environment preferred.
• Ability to handle customer inquiries effectively.

Responsibilities

• Co-ordinate receipt and return of goods.
• Maintain accurate stock records and controls.
• Order and dispatch parts and accessories efficiently.

Skills

Excellent customer handling skills

Good Communication skills

Good administration skills

Proactive ability to follow up

Ability to work on own initiative

Education

Previous experience working in a similar position

Experience with a main dealer Parts Department

Job description

Key responsibilities

Your key responsibilities as a Parts Advisor will be to:

• Co-ordinate the receipt and return of manufacturers goods
• Ensure goods received are dispatch or stocked on a daily basis
• Ensure that all stock is received, checked and properly stored
• Ensure that all parts and accessories are correctly binned and accurately recorded
• Select items accurately, progress and dispatch orders efficiently
• Order parts and accessories, under the direction and supervision of the Aftersales Manager
• Ensure that the parts departments records are kept up to date
• Maintain accurate cash and credit controls

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Electric Vehicle (EV) Training levels 1- 4 for specific roles
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

To become a Parts Advisor at Citygate Automotive, we are looking for candidates that ideally possess the following skills and qualities:

• Excellent customer handling skills
• Previous experience working in a similar position
• Previous experience of working with a main dealer Parts Department
• Good Communication skills
• The ability to work on your own initiative
• Good administration skills
• Proactive ability to follow up

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.