Parts Advisor

Venatu Recruitment Group; Rotherham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Venatu Recruitment Group is recruiting for a Customer Service Parts Advisor in Rotherham. The role supports workshop operations, ensuring accurate parts supply and high service standards for internal technicians and external customers.

We are seeking an experienced, customer-focused professional with automotive parts or dealership background. Working hours are Monday to Friday with alternate Saturday half days; the contract is temporary with a view to permanent placement.

Qualifications

• Minimum of 2 years experience as a Parts Advisor in a franchised dealership
• Proficient with Pinnacle or a similar Dealer Management System
• Strong organisational and administrative skills
• Confident communicator with excellent customer service skills
• Good knowledge of automotive parts and accessories
• Ability to work well under pressure in a fast paced environment

Responsibilities

• Supporting workshop technicians with accurate and timely parts supply
• Handling inbound parts queries from retail and trade customers
• Placing orders and tracking deliveries to ensure efficient parts availability
• Maintaining stock levels and updating inventory records
• Upselling additional accessories and parts when appropriate
• Ensuring all paperwork and records are completed accurately and on time

Skills

Parts advisor experience

Organisational skills

Customer service

Communication skills

Automotive parts knowledge

Pressure handling

Tools

Pinnacle DMS

Job description

Contract type

Temporary 3 months to Permanent

Hours or shifts

Monday to Friday 8am to 4pm or 9am to 5pm, with every other Saturday working half days

About the role

This Customer Service Parts Advisor role is based in Rotherham and offers a salary of £28,000 on a temporary to permanent contract. Working Monday to Friday with alternate Saturday half days, this position would suit an experienced customer focused professional with a background in automotive parts or dealership environments.

The role plays a key part in supporting workshop operations and delivering a high standard of service to both internal technicians and external customers. It is ideal for someone who enjoys a fast paced environment, has strong organisational skills, and takes pride in accuracy and customer satisfaction.

Key responsibilities

• Supporting workshop technicians with accurate and timely parts supply
• Handling inbound parts queries from retail and trade customers
• Placing orders and tracking deliveries to ensure efficient parts availability
• Maintaining stock levels and updating inventory records
• Upselling additional accessories and parts when appropriate
• Ensuring all paperwork and records are completed accurately and on time

Skills and experience required

• Minimum of 2 years experience as a Parts Advisor in a franchised dealership
• Proficient with Pinnacle or a similar Dealer Management System
• Strong organisational and administrative skills
• Confident communicator with excellent customer service skills
• Good knowledge of automotive parts and accessories
• Ability to work well under pressure in a fast paced environment