Parts Advisor

Van Mossel Automotive Group UK Ltd; Havant; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Car Benefit Scheme

Vehicle Purchase Discount

Company Discounts on MOTs, servicing,

Retail & Lifestyle Discounts

From 30 Days' holiday

Career Development & Training

Health Cash Plan

Pension

Life Assurance

Cycle to Work Scheme

Refer a Friend Scheme

Social Events

Job summary

Van Mossel's Volkswagen Van Centre Portsmouth is seeking a Parts Advisor to support its busy aftersales operation, ensuring the right parts reach the workshop and customers promptly with excellent service.

You will identify, order and stock parts, process orders and enquiries, and prepare parts for workshop jobs while delivering top customer experiences in a fast-paced environment.

Qualifications

• Experience in an automotive Parts or Service environment.
• Strong customer service and communication skills.
• Highly organised with excellent attention to detail.
• A team player who thrives in a busy environment.
• Passion for delivering great customer experiences.

Responsibilities

• Supplying parts to our busy workshop and retail customers.
• Identifying and ordering parts accurately using manufacturer systems.
• Managing stock, deliveries and regular inventory checks.
• Processing customer orders, sales and enquiries.
• Preparing parts for scheduled workshop jobs.
• Delivering outstanding customer service at every interaction.

Skills

Customer service

Communication

Organised

Team player

Attention to detail

Job description

We have an opportunity for a Parts Advisor to join our team at Volkswagen Van Centre Portsmouth.

As a Parts Advisor, you will play a key role in supporting our busy aftersales operation by ensuring the workshop, technicians and retail customers receive the correct parts efficiently and on time. Delivering exceptional customer service, maintaining accurate stock control and building strong relationships with both internal and external customers will be at the heart of everything you do.

Your responsibilities will include:

• Supplying parts to our busy workshop and retail customers.
• Identifying and ordering parts accurately using manufacturer systems.
• Managing stock, deliveries and regular inventory checks.
• Processing customer orders, sales and enquiries.
• Preparing parts for scheduled workshop jobs.
• Delivering outstanding customer service at every interaction.

What you will need to be a Parts Advisor at Volkswagen Van Centre Portsmouth

• Experience in an automotive Parts or Service environment.
• Strong customer service and communication skills.
• Highly organised with excellent attention to detail.
• A team player who thrives in a busy environment.
• Passion for delivering great customer experiences.

Hours of work will be Monday to Friday, 8:00am to 5:00pm (half an hour lunch break)

What you will get in return:

A competitive salary of £30,000.00 per annum.

As well as your salary, you’ll enjoy a range of great benefits designed to support your wellbeing, career and lifestyle:

Car Benefit Scheme - Lease a Car from as little as £209 per month.

Vehicle Purchase Discount on various brands.

Company Discounts on MOTs, servicing, parts and accessories for you and your family.

Retail & Lifestyle Discounts - Access to 100+ rewards with Simply rewards, including gym memberships and local offers.

From 30 Days' holiday (including bank holidays)

Career Development & Training - Industry-leading brand training and ongoing support through our in-house learning management system.

Health Cash Plan - Includes mental health support, GP consultations, and cashback on dental, optical and prescription costs, plus access to private consultations.

Pension - Contributory pension through Aviva.

Life Assurance - Providing peace of mind for your loved ones.

Cycle to Work Scheme - Save money while supporting a healthier commute.

Refer a Friend Scheme Earn up to £2,000 on introducing successful employees.

Social Events - opportunity to get together with your colleagues, recent events have been go-karting, Charity quiz nights, Goodwood, Private cinema trips

Please note: some benefits are subject to eligibility criteria and successful completion of your probation period.

Why Join Van Mossel?

We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 78-year tenure in the automotive industry.

Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe.

At Van Mossel, we believe it’s our people who set us apart and drive our company forward as we continue to grow.

We are an equal opportunities employer and welcome applications from people of all backgrounds. We are committed to creating an inclusive workplace where everyone is treated fairly and with respect.