General Aftersales Manager

Van Mossel Automotive Group UK Ltd; Poole; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Company Car

Car Benefit Scheme

Vehicle Purchase Discount

Company Discounts

Retail & Lifestyle Discounts

30 Days’ Holiday

Career Development & Training

Healthcare Benefits

Pension

Life Assurance

Cycle to Work Scheme

Refer a Friend Scheme

Social Events

Job summary

Van Mossel Automotive Group UK Ltd in Poole seeks a General Aftersales Manager to lead our Volkswagen Commercial Vehicle team’s aftersales operations. You will oversee workshop, parts and customer service, driving profitability and exceptional customer care.

We offer a 45-hour week (Mon-Fri, 8 am–6 pm), a competitive £55,000 salary with bonus and OTE up to £79,000, and a comprehensive benefits package as part of a growing automotive group.

Qualifications

• Main dealer experience or equivalent motor trade aftersales management experience.
• Exceptional leadership with ability to motivate and develop a high-performing team.
• Personable, courteous and customer-focused approach.
• Self-motivated, commercially aware and able to lead by example.
• Computer literate with strong communication skills.
• Able to work to tight deadlines while maintaining high standards.

Responsibilities

• Carry out regular reviews of pricing policies, labour rates, discounts and parts pricing.
• Monitor workshop productivity and ensure effective use of labour.
• Examine management accounts and figures to support departmental performance.
• Ensure stocks and services purchased for resale are monitored and sold at a profit.
• Maintain stock levels, monitor parts inventory and anticipate future needs.
• Handle dissatisfied customers calmly and resolve complaints with sensitivity.
• Ensure the aftersales department is adequately staffed to meet objectives and provide prompt service.
• Ensure staff keep up-to-date knowledge and hit brand and company standards.
• Operate within health and safety laws and environmental regulations.

Skills

Leadership

Customer focus

Communication

Self-motivation

IT literacy

Job description

We are looking for a talented General Aftersales Manager to join our Volkswagen Commercial Vehicle team in Poole.

If you are a dynamic and motivated leader with strong motor trade experience, this is an exciting opportunity to manage all aspects of a busy aftersales department.

As a General Aftersales Manager, you’ll oversee our workshop, parts, and customer service operations, ensuring departmental objectives are achieved while delivering prompt, efficient, and high-quality service to customers.

Bring your leadership skills, commercial focus and passion for customer excellence, and we’ll support you with the opportunity to progress within a well-respected and growing automotive group.

Your responsibilities will include:

• Carry out regular reviews of pricing policies, labour rates, discounts and parts pricing
• Monitor workshop productivity and ensure the effective use of labour across the department
• Examine management accounts and composite figures to support departmental performance
• Ensure stocks and services purchased for resale are monitored and sold at a profit
• Maintain stock levels, monitor parts inventory and anticipate future parts needs
• Handle dissatisfied customers calmly, resolving complaints with sensitivity and involving others when needed
• Ensure the aftersales department is adequately staffed to achieve objectives and provide a prompt, efficient customer service
• Ensure staff maintain up‑to‑date knowledge, improve technical skills and achieve the overall departmental goal, hitting both brand and company standards
• Operate within the law, ensuring health and safety legislation, internal procedures and environmental regulations are followed for overall site operation

What you will need to be a General Aftersales Manager at Van Mossel UK:

• Main dealer experience or experience in a comparable motor trade aftersales management role
• Exceptional leadership skills with the ability to manage, motivate and develop a high‑performing team
• A personable approach with a polite, courteous and customer‑focused manner
• Self‑motivated, commercially aware and able to lead by example
• Computer literate with strong communication skills
• Able to work to tight deadlines while maintaining high standards

Hours of work will be 45 hours, Monday to Friday, 8 am to 6 pm

What you will get in return:

A competitive salary of £55,000 with bonus and OTE up to £79,000

• Company Car – A wide selection from our company demo fleet
• Car Benefit Scheme - Lease a Car from as little as £209 per month.
• Vehicle Purchase Discount on various brands.
• Company Discounts on MOTs, servicing, parts and accessories for you and your family.
• Retail & Lifestyle Discounts - Access to 100+ rewards with Simply rewards, including gym memberships and local offers.
• 30 Days’ Holiday (including bank holidays)
• Career Development & Training - Industry-leading brand training and ongoing support through our in‑house learning management system.
• Healthcare Benefits - including an Employee Assistance Programme, mental health support, GP consultations, and optical costs.
• Pension - Contributory pension through Aviva.
• Life Assurance - Providing peace of mind for your loved ones.
• Cycle to Work Scheme - Save money while supporting a healthier commute.
• Refer a Friend Scheme Earn up to £2,000 on introducing successful employees.
• Social Events - opportunity to get together with your colleagues, recent events have been go-karting, Charity quiz nights, Goodwood, Private cinema trips

Please note: some benefits are subject to eligibility criteria and successful completion of your probation period.

Why Join Van Mossel?

We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 78-year tenure in the automotive industry.

Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe.

At Van Mossel, we believe it’s our people who set us apart and drive our company forward as we continue to grow.

We are an equal opportunities employer and welcome applications from people of all backgrounds. We are committed to creating an inclusive workplace where everyone is treated fairly and with respect.