Parts Advisor

Mervyn Stewart; Belfast City District; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Company pension scheme

Permanent full-time 40h week

Sat rota included

30 days holiday

Manufacturer training programme

Employee discounts

Long service recognition

Staff events and awards

Uniform/PPE provided

Job summary

Mervyn Stewart Belfast is seeking a Parts Advisor to join our AfterSales Team. You will help ensure the efficient running of the Parts Department, supporting trade and workshop sales, and building strong relationships with customers.

You will work to achieve sales targets, provide excellent customer care, and liaise with suppliers and colleagues. The role offers a permanent full-time position with a competitive salary, pension, uniforms, and training opportunities.

Qualifications

• Motivated individuals with a focus on customer service within the motor industry.
• Ability to build strong relationships with customers and suppliers.
• Willingness to develop skills within a busy Parts Department.

Responsibilities

• Serve customers politely and ensure payments comply with company policies.
• Provide a high standard of service that customers can trust.
• Undertake goods inwards, receipting processes, and price parts for workshop jobs.
• Ensure technicians are served quickly and parts are supplied efficiently.
• Order parts promptly and cost-effectively.
• Return warranty parts per manufacturer guidelines.
• Locate parts per manufacturer guidelines and keep stock records up to date.
• Check deliveries and update advice notes accordingly.

Job description

Job Description

Parts Advisor

Mervyn Stewart are a thriving and exciting company with a track record of success and growth. We are constantly growing our business and therefore we have an exciting opportunity for a Parts Advisor to join our AfterSales Team in Mervyn Stewart Belfast.

As a Parts Advisor you will help ensure the efficient running of the Parts Department with reference to trade, workshop sales and goods inwards. You will also be building and maintaining strong and lasting relationships with our customers whilst also working to achieve sales targets for the department. This is a role for a talented, enthusiastic individual keen to develop their skills within the motor industry.

In every aspect of our retailers, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible experience.

Communication is key within our dealership, not only to ensure an exceptional customer experience but to build solid working relationships with suppliers, customers, and colleagues.

About The Role

Key Responsibilities

• To serve the customer in a polite and responsible manner and to ensure that payment is made to the Company’s requirements and policies at that time
• Provide a service to the highest standard that customers can trust
• Undertake the goods inwards and receipting processes, issue of parts to workshop jobs and accurately identify and price parts on electronic vehicle health check.
• To ensure technicians are served as quickly as possible
• Parts that require ordering are obtained as quickly and economically as possible
• Return of warranty parts in accordance with manufacturer guidelines
• Parts to be properly located as per manufacturer guidelines
• All stock and orders to be checked against delivery and advice noted and located

Remuneration and Benefits

• The successful candidate can expect a competitive salary
• Bonus earnings opportunity
• Company Pension scheme
• Company uniform/PPE where applicable
• Permanent, Full Time work 40hrs week (plus a Sat rota)
• 30 days holiday Inc. stats (increasing with service)
• Manufacturer Training and Development Programme

• Employee discounts.
• Long service recognition.
• Staff celebration events and company awards.
• A company culture that values recognition and inclusion.

Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.