Parts Advisor

Vertu Motors; City of Edinburgh; Presencial; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

No weekend working

Excellent benefits package

Ongoing career development

25 days holiday

Descripción de la vacante

Vertu Union Motor Group is seeking a Parts Advisor to join our growing aftersales team in the United Kingdom. The role focuses on supporting the Parts operation, handling customer enquiries and parts orders with a strong emphasis on service quality.

You will contribute to warranty and service administration duties, build relationships with customers and identify sales opportunities. The position offers a competitive salary and benefits, with no weekend work and good work life balance.

Formación

• Excellent customer service and communication skills are required.
• Organised, proactive and able to manage a varied workload.
• Experience in motor trade is advantageous, especially in Parts/Aftersales.
• Willingness to learn and work as part of a busy dealership team.

Responsabilidades

• Manage parts enquiries from retail and trade customers.
• Process parts orders accurately and efficiently.
• Identify and supply the correct parts to meet customer requirements.
• Build strong relationships with customers and deliver exceptional service.
• Promote parts offers and identify additional sales opportunities.
• Support Aftersales with warranty and service administration duties.
• Maintain accurate records and ensure department organisation.

Conocimientos

Customer service

Communication

Organised

Teamwork

Sales opportunities

Herramientas

Kerridge

Descripción del empleo

Vertu Union Motor Group - Parts Advisor

Location: Union Motor Group
Salary: £30,000 basic salary
Hours: Monday to Thursday 8:00am - 5:00pm, Friday 8:00am - 4:00pm
Benefits: No weekend working | Excellent benefits package | Ongoing career development

Union Motor Group have an exciting opportunity for a Parts Advisor to join our growing aftersales team.

We are offering a competitive basic salary of £30,000, excellent working hours and a fantastic benefits package.

The primary focus of this role will be supporting our Parts operation; however, you will also provide valuable support across the wider Aftersales department, assisting with warranty administration, service-related tasks and customer enquiries when required.

What You'll Be Doing

• Managing parts enquiries from retail and trade customers
• Processing parts orders accurately and efficiently
• Identifying and supplying the correct parts to meet customer requirements
• Building strong relationships with customers and delivering exceptional service
• Promoting parts offers and identifying additional sales opportunities
• Supporting the Aftersales team with warranty and service administration duties
• Maintaining accurate records and ensuring excellent departmental organisation
• Keeping product knowledge up to date through manufacturer and supplier communications

We'd Love to Hear From You If You:

• Have previous experience within the motor trade, ideally in a Parts Advisor or Aftersales role
• Possess excellent customer service and communication skills
• Are organised, proactive and able to manage a varied workload
• Enjoy working as part of a team in a busy dealership environment
• Can identify sales opportunities and build strong customer relationships
• Have experience using Kerridge, although this is advantageous and not essential

Motor trade experience would be a significant advantage for this position; however, we are also keen to hear from motivated individuals with relevant transferable skills and a willingness to learn.

What We Offer

We are committed to investing in our colleagues and providing opportunities for long-term career development. If successful, you can look forward to a range of excellent benefits, including:

• 25 days holiday rising with length of service, plus bank holidays
• Access to our online rewards platform offering cashback and discounts with multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity Pay

Why Join Union Motor Group?

• No weekend working
• Excellent work-life balance with an early finish every Friday
• Supportive and friendly team environment
• Varied role across Parts and Aftersales
• Ongoing training and development opportunities
• Long-term career progression with a successful dealer group

Ready for Your Next Challenge?

If you're looking for a varied role within a busy aftersales department and want to join a business that values its people and invests in their development, we'd love to hear from you.