Parts - Parts Advisor

John Clark Motor Group; Dundee; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Vehicle parts discount

Employee Car Scheme

Holiday

Manufacturer training

Cycle to work

State-of-the-art dealership standards

Life Assurance

Pension scheme

Career development opportunities

Job summary

Bodyshop Dundee, part of the John Clark Motor Group, is seeking a proactive Parts Advisor to join a team responsible for delivering a proactive service to customers arranging service, maintenance or repair work.

You will identify parts requirements, stay updated on parts, manage stock, process orders efficiently and ensure customer satisfaction in a busy dealership environment in Dundee.

Qualifications

• Commitment to delivering customer excellence.
• Focused, self-motivated with proactive attitude.
• Professional with excellent communication skills.

Responsibilities

• Identify customers' parts requirements accurately.
• Maintain up-to-date knowledge of parts and updates.
• Manage parts stock and records; report discrepancies.
• Process parts orders efficiently and accurately.
• Ensure receipt, payment or signature for parts issued.
• Support stocktaking and stock control activities.
• Aim for highest level of customer satisfaction.
• Adhere to company policies and industry guidelines.

Skills

Customer focus

Communication skills

Self-motivated

Tools

Excel

Email

Web systems

Job description

Parts Advisor

Are you good with people and have a can do attitude? This could be the opportunity for you! Bodyshop Dundee; part of the John Clark Motor Group, are seeking a pro-active, customer focused, qualified Parts Advisor, who will be part of a team of Parts Advisors and be responsible for providing a proactive service to customers requesting to schedule their vehicles in for a service, maintenance or repair work.

Key Job Requirements as Parts Advisor:

• Accurately identify customer parts requirements
• Maintain an up to date knowledge of new or updates parts
• Remain aware of seasonal requirements and of parts needed in the event of a recall or special offer in the Parts Department
• Maintain parts stock and stock records
• Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the Parts Manager
• Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued
• Assist the Parts Manager in all aspects of stocktaking
• Process parts orders efficiently
• Ensure the highest level of customer satisfaction
• Contribute to departmental compliance with company policies and industry guidelines

Skills You Will Require as Parts Advisor:

• Commitment to delivering customer excellence
• Focused, self-motivated
• Professional with excellent communication skills

Parts Advisor required experience:

• Previous experience of working within the parts department of a main dealership is essential
• Core skills in computing are essential, including web systems, email and use of excel
• Experience with Pinnacle would be desirable but not essential

In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.

• Preferential rates on vehicle parts purchases and servicing.
• Industry leading discounted Employee Car Scheme
• 30 Day Holiday
• Award winning In-house and manufacturer training
• Cycle to work scheme
• State of the arts dealership standards
• High earning potential through commission or bonus
• Some roles offer company car
• Life assurance
• Group contributory pension scheme
• Careers development opportunities

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application