Parts Advisor

Steven Eagell Group; Ashford; Hybrid; GBP 27,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays

Birthday off

Company pension

Car Benefit Scheme

Staff discounts

Training & qualifications

Job summary

Steven Eagell Group in Ashford is hiring a Parts Advisor to deliver excellent customer service, manage parts stock and support the service team. You will assist customers in selecting parts, provide accurate pricing and stay aligned with workshop schedules to minimise downtime.

The role demands a proactive, detail-oriented team player with a commercial mindset and experience in a customer-facing environment. Generous leave and benefits accompany a permanent, full-time position.

Qualifications

• Customer-focused with ability to understand needs and build rapport.
• Commercially aware and able to spot sales opportunities.
• Organised and detail-oriented with stock, orders and admin management.
• Strong team player and effective communicator across departments.
• Proactive and self-motivated in a fast-paced environment.

Responsibilities

• Deliver excellent customer experience by understanding needs and recommending parts.
• Provide accurate pricing, availability and product information by phone or in person.
• Promote and maximise sales of genuine parts and promotions.
• Manage parts stock levels, orders, goods receipt, storage and returns.
• Support Service team by ensuring parts availability aligns with workshop schedules.
• Process warranty claims and supplier returns per manufacturer requirements.
• Maintain accurate admin, invoicing and customer records.
• Develop local trade and coordinate parts deliveries.
• Collaborate with colleagues across departments for a seamless customer journey.

Skills

Customer service

Sales awareness

Stock management

Team collaboration

Proactivity

Job description

## Parts AdvisorApply: Toyota Ashford: Full time: Posted 2 Days Ago: End Date: September 30, 2026 (11 days left to apply): JR100440**Salary:** £27,000 - £31,000 DOE**Contract:** Permanent Full Time## **About Steven Eagell**As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.**Your Responsibilities as a Parts Advisor:*** Deliver an excellent customer experience by understanding customer needs and recommending the right parts and accessories* Provide accurate pricing, availability and product information (in person and over the phone)* Promote and maximise sales of genuine parts, accessories and current promotions* Manage parts stock levels effectively, including ordering, goods receipt, storage and returns* Support the Service team by ensuring parts availability aligns with workshop schedules and minimises downtime* Process warranty claims and supplier returns in line with manufacturer requirements* Maintain accurate administration, invoicing and customer records* Develop local trade business and coordinate parts deliveries* Work collaboratively with colleagues across departments to ensure a seamless customer journey**What we are looking for in a Parts Advisor:*** A customer-focused individual who builds rapport easily and listens carefully to understand both stated and underlying needs* Commercially aware, with the confidence to recommend products and identify additional sales opportunities* Organised and detail-oriented, with the ability to manage stock, orders and administration accurately* A strong team player who communicates effectively with Service and other departments* Proactive and self-motivated, with the ability to manage priorities in a fast-paced environment* Ideally experience in automotive parts, retail, trade sales or a similar customer-facing environment**What we offer you:*** 25 days annual leave + Bank Holidays and your Birthday Off* Long Service Awards / Colleague Recognition* Enhanced Maternity / Paternity at qualifying service length* Car Benefit Scheme after successful completion of a probation period* Sales Incentives* Comprehensive training provided* Company pension scheme* Death in Service* Access to high street discounts through Perk Box* In-house, manufacturer & professional qualifications* Staff referral scheme* Access to medical cover through Simply Health### ## If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.