Parts Advisor

Genuine Parts Company; Alton; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading parts distribution company is looking for a Parts Advisor to enhance their branch operations in Alton. The role involves taking orders, upselling, and building customer relationships. In return, competitive salary, performance-based bonuses, and exclusive company benefits are offered, along with career progression opportunities.

Benefits

Exclusive discounts and cashback from major retailers

Opportunities for career progression

Bespoke training

Free pension advice

Access to Wellbeing and Financial tools

Performance-based bonus, paid monthly

Discount on car parts

Qualifications

• Punctual, organised, and efficient when working towards deadlines.
• Proactive and enthusiastic when engaging with customers.
• Ability to demonstrate empathy and professionalism.

Responsibilities

• Taking orders over the phone and upselling to increase sales.
• Outbound calling to enhance customer awareness.
• Building rapport with local customers.
• Promoting offers and discounts.
• Limiting credits and returns by proper ordering.

Skills

Communication skills

Customer empathy

Organised

Proactive

Job description

NAPA Auto Parts was founded in 1925 to meet America’s need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it. Distributed by Alliance Automotive Group (AAG) in the United Kingdom, NAPA has become a market-leading parts brand in the country with a championship-winning motorsport team. Now, over 275 AAG UK subsidiaries are unifying under the NAPA Auto Parts name, joining the largest network of motor factors in the world. The prestigious NAPA Auto Parts family boasts a staggering 6,000+ locations across the US, Canada, and Australia — and now the United Kingdom.

We are currently looking for a Parts Advisor to join our team.

As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.

Responsibilities will include but not limited to:

• Taking orders over the telephone, upselling to increase invoice value.

• Outbound calling to raise customer awareness and achieve higher sales.

• Building long-term rapport with local customers

• Actively promote offers, discounts and customer competitions

• Limiting credits and returns by ordering and sending the right parts, first time.

To be successful in this role you will to be:

• Punctual, organised, and efficient whilst working towards deadlines.

• Pro-active and enthusiastic when speaking with customers.

• Able to demonstrate empathy towards customers.

• Professional and possess excellent communication skills.

In return we offer:

• An opportunity to join a global brand and market leader.

• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.

• Opportunities for career progression and bespoke training.

• Free pension advice from our standard pension provider.

• Free access to Health, Wellbeing and Financial tools.

• Potential to earn a performance based bonus, paid monthly.

• Discount on car parts

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Alliance Automotive Group is an equal opportunities employer.