Parts Advisor Apprentice

Sytner BMW; Farnborough; On-site; GBP 15,000 - 22,000; Full time

Job summary

An apprenticeship opportunity is available as a Parts Advisor at Sytner BMW. This position offers the chance to work with a prestigious automotive manufacturer while obtaining a Level 2 diploma in customer service. Candidates will be trained on various aspects of aftersales and customer service, with all training costs covered. Enthusiasm for the automotive industry and a proactive attitude are essential for success in this role.

Benefits

All training costs covered

Travel, accommodation, and food covered during training

Qualifications

• GCSE or Functional Skills Level 2 in English and Maths.
• Keen interest in automotive vehicles and the industry.
• Willingness to learn and work as part of a team.

Responsibilities

• Manage stock and perform duties in the parts department.
• Maximise profitability and efficiency of the aftersales team.
• Assist the public and interact with workshop and sales teams.

Skills

Attention to detail

Positive attitude

Pleasant telephone manner

Education

GCSE Grade A*-C/9-4 in English

GCSE Grade A*-C/9-4 in Maths

One other subject

Job description

Sytner Solihull is looking for a Parts Advisor Apprentice.

Your role

We are currently recruiting for an Apprentice Parts Advisor. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.

You will be trained to manage stock and perform all duties of a parts department and help to maximise the profitability and efficiency of an aftersales team; this will include interaction with the workshop, bodyshop and sales teams and directly with the public.

All BMW Apprentices attend the BMW Group Academy UK in Berkshire for their off-the-job training. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as the leader in delivering the ultimate customer experience. This apprenticeship will strongly focus on the retail environment and our customers' high customer service expectations. The training takes place over twelve months in the form of classroom sessions delivered at the BMW Group Academy UK in Berkshire.

Candidates will follow a nationally recognised diploma in customer service, achieving a level two qualification and including the courses for BMW Parts Advisor Certification.

On successful completion of the Advanced Apprenticeship, the qualifications attained will be:

• IMI Level 2 Diploma in Customer Service Practitioner
• BMW Parts Advisor Certification
  
  

During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.

Your profile

Desired Skills

Personal qualities

• A keen interest and enthusiasm for automotive vehicles and the industry as a whole
• To be honest and trustworthy with a willingness to learn
• A positive attitude and work ethic, with high level of professionalism
• To be able to work on your own initiative but will be a key member of a team
• Attention to detail
• Pleasant telephone manner
  
  

Desired Qualifications

Applicants are required to have, or predicted to obtain, GCSE Grade A*-C/ 9-4 or Functional Skills Level 2 (or equivalent) in the following subjects:

• English
• Maths
• One other subject
  
  

Things To Consider

Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one-week blocks approximately once every two months as well as virtual classroom training online.

All training costs are covered by the BMW Retailer (travel, accommodation and food).

About The Employer

All Light Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training. The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician (Paint & Panel) Apprentices will be employed at their local BMW Retailer or Bodyshop, and will attend our body training facility for their training. The body training facility is located in Milton Keynes.

Training Provider

While the programme will focus on customer service skills, also embedded within the seven weeks of training will include the current certification training courses for the Parts Advisor role. Additional technical and product awareness training will also be included.