Partner Ticketing Concierge | UK Events Support

Live Nation Entertainment Inc; London Borough of Islington; Sur place; GBP 32 000 - 54 000; Plein temps

Avantages offerts par ce poste

Tickets to shows

Unlimited annual leave

Onsite gym and fitness classes

Free coffee bar

Résumé du poste

Live Nation UK is seeking an organised administrator to support Partner Ticket Bank and Partner Ticketing services from enquiry through to ticket confirmation and fulfilment. The role is customer- and partner-focused, with day-to-day responsibility for ticket requests, allocations, and reconciliations, while providing general support to the UK Ticketing team.

The successful candidate will have strong communication skills, attention to detail, and experience with ticketing systems and Excel,

Qualifications

• Essential experience in ticketing, venue operations, live events, account management or partner servicing.
• Excellent written and verbal communication with partners and senior stakeholders.
• High literacy and numeracy with exceptional attention to detail.
• Proficient in Excel at intermediate or above.
• Hard worker committed to partners and guests.

Responsabilités

• Act as day-to-day partner-facing contact for Partner Ticket Bank / Partner Ticketing service.
• Manage and monitor the shared mailbox; acknowledge, log and progress requests.
• Review ticket requests for required information and confirm availability/pricing.
• Coordinate with ETMs/venues to confirm allocations and fulfilment using ticketing systems.
• Maintain the Partner Ticketing tracker and reflect latest operational status.
• Process non-Ticket Bank paid ticket requests and arrange payment links.
• Escalate time-sensitive issues to Ticketing lead/ETM with clear ownership.
• Build relationships with ETMs and internal stakeholders for efficient processing.
• Provide regular visibility to Marketing Partnerships on open requests and issues.
• Provide admin support like reconciliations, sales reports, and liaison with promoters/venues.

Connaissances

Ticketing operations

Excellent communication

Attention to detail

Excel (intermediate+)

Stakeholder management

Outils

Ticketing systems

Description du poste

Live Nation UK is seeking an organised administrator to support Partner Ticket Bank and Partner Ticketing services from enquiry through to ticket confirmation and fulfilment. The role is customer- and partner-focused, with day-to-day responsibility for ticket requests, allocations, and reconciliations, while providing general support to the UK Ticketing team.

The successful candidate will have strong communication skills, attention to detail, and experience with ticketing systems and Excel,