Event Ticketing Support

Live Nation (Music) UK Limited; London Borough of Islington; Vor Ort; GBP 32.000 - 54.000; Vollzeit

Benefits dieser Stelle

Tickets to shows

Unlimited annual leave

Onsite gym and fitness classes

Free coffee bar

Zusammenfassung

Live Nation UK is seeking an organised administrator to support Partner Ticket Bank and Partner Ticketing services from enquiry through to ticket confirmation and fulfilment. The role is customer- and partner-focused, with day-to-day responsibility for ticket requests, allocations, and reconciliations, while providing general support to the UK Ticketing team.

The successful candidate will have strong communication skills, attention to detail, and experience with ticketing systems and Excel,

Qualifikationen

• Essential experience in ticketing, venue operations, live events, account management or partner servicing.
• Excellent written and verbal communication with partners and senior stakeholders.
• High literacy and numeracy with exceptional attention to detail.
• Proficient in Excel at intermediate or above.
• Hard worker committed to partners and guests.

Aufgaben

• Act as day-to-day partner-facing contact for Partner Ticket Bank / Partner Ticketing service.
• Manage and monitor the shared mailbox; acknowledge, log and progress requests.
• Review ticket requests for required information and confirm availability/pricing.
• Coordinate with ETMs/venues to confirm allocations and fulfilment using ticketing systems.
• Maintain the Partner Ticketing tracker and reflect latest operational status.
• Process non-Ticket Bank paid ticket requests and arrange payment links.
• Escalate time-sensitive issues to Ticketing lead/ETM with clear ownership.
• Build relationships with ETMs and internal stakeholders for efficient processing.
• Provide regular visibility to Marketing Partnerships on open requests and issues.
• Provide admin support like reconciliations, sales reports, and liaison with promoters/venues.

Kenntnisse

Ticketing operations

Excellent communication

Attention to detail

Excel (intermediate+)

Stakeholder management

Tools

Ticketing systems

Jobbeschreibung

Job Summary

Company: Live Nation

Department: UK Ticketing

Location: Farringdon, London

Reports to: Event Ticketing Support Manager

Working Hours: Monday to Friday, 9am – 5pm plus evenings/weekends as required

Job Type: Fixed term, 12 months

Role Description

This role will work mainly on the delivery of Live Nation UK’s Partner Ticket Bank & Partner Ticketing service acting as the day-to-day contact for participating partners, providing a concierge-style service from initial enquiry through to ticket confirmation and fulfilment. As well as the above the role may also provide general support to the UK Ticketing team such as show reconciliation, invoice and internal order processing, sales reporting and other day to day administrative tasks. This is an admin focussed role with a strong partner-service focus and demands a combination of excellent attention to detail and first-class communication skills.

What it’s like to work in the Team

Our team is made up of a diverse group of individuals, but we all share the same passion for the events industry. We have a fun, approachable atmosphere within the team, which helps us build and maintain genuinely authentic and valuable relationships with our colleagues and clients alike. We are committed to supporting each other and working together to deliver first class event ticketing and insight to the business.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave.

• tickets to shows and festivals
• unlimited annual leave
• use of arcade games in the basement games room
• onsite gym equipment plus fitness and meditation classes
• fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office
• heavily subsidised lunch options
• regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent

The Farmiloe Building in Farringdon, London is a beautiful office to work in.

Who you are

Competencies / Skills / Knowledge / Experience

• Essential Experience in ticketing, venue operations, live events, account management / partner servicing or a related operational role.
• Excellent written and verbal communication skills, with confidence dealing directly with partners and senior stakeholders.
• Excellent literacy and numeracy skills with exceptional attention to detail.
• Proficient in using Excel at intermediate or above level.
• A hard worker dedicated to going the extra mile for partners and guests.

Desirable

• Previous experience within a Ticketing team, UK music promoter or venue, including use of ticketing / order management systems.
• Understanding of commercial partnerships.

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• A team player and a flexible and positive 'can do' approach.
• Well organised, deadline focused and adept at prioritising workloads.
• A highly motivated and conscientious individual who takes pride in delivering work to the highest standard.
• Proactive and demonstrates initiative, drive and commitment to achieve objective.
• Self-motivated and takes ownership for personal and technical skills development.
• Process driven with meticulous attention to detail.

What the role includes

• Act as the day-to-day partner-facing contact for Live Nation's Partner Ticket Bank / Partner Ticketing service, providing a consistent concierge-style experience.
• Manage and monitor the Partner Tickets shared mailbox, ensuring requests and queries are acknowledged, logged and progressed in a timely manner.
• Receive and review Ticket Bank and paid ticket requests, checking that the information required to progress the request has been provided.
• Work with Ticketing, relevant ETMs and venues to confirm availability, pricing, allocations and fulfilment, using relevant ticketing systems where appropriate.
• Maintain the shared Partner Ticketing tracker and ensure live requests accurately reflect their latest operational status.
• Coordinate and process non-Ticket Bank paid ticket requests for partners, including arranging payment links where required and following the request through to fulfilment.
• Monitor upcoming show dates and outstanding fulfilment, escalating time-sensitive or near-show issues to the relevant Ticketing lead / ETM and ensuring there is clear ownership.
• Build strong working relationships with ETMs and other internal stakeholders to ensure requests move through the process efficiently.
• Provide regular visibility to Marketing Partnerships on open requests, exceptions, request volumes and any partner issues requiring commercial / relationship input.
• The role may also be required to provide administrative support to the event ticketing team including:
  • Reconciling and sending show day ticket agent sales breakdowns and customer lists to event reps
  • Assist with reconciliation of final event ticket sales
  • Processing of internal ticket orders for record labels and other clients and stakeholders, taking payments as appropriate
  • Assist the event ticketing team to complete bi-weekly sales figures reporting
  • Liaise with promoters, venues, ticket agents and other stakeholders to support event ticketing for Live Nation concerts (including arena and stadia tours), festivals and other events.
  • Produce pricing report, sales updates, charts and other reports including final reconciliations
• Any other reasonable duties as directed by management

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

APPLICATION DEADLINE

Monday 9th November 2026. We reserve the right to close applications at any time.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.

Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.