Partner Ticketing Concierge | Admin & Support

Live Nation; Farringdon; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Tickets to shows

Unlimited annual leave

Farmiloe Building office

Arcade games in basement

Onsite gym access

Complimentary coffee bar & subsidised食

Staff events

Job summary

Live Nation UK is seeking a proactive administrator to support the Partner Ticket Bank and Partner Ticketing service from our Farringdon office. You will be the day-to-day contact for partner inquiries, handling ticket requests and fulfilment with accuracy and attention to detail.

The role includes show reconciliation, invoice processing and sales reporting, with regular coordination across Ticketing, ETMs and venues. A strong team player with excellent communication is essential.

Qualifications

• Experience in ticketing, venue operations, live events, account management or partner servicing.
• Excellent written and verbal communication with partners and senior stakeholders.
• Excellent literacy and numeracy with attention to detail.

Responsibilities

• Act as day-to-day partner contact for Live Nation's Partner Ticket Bank / Partner Ticketing service.
• Manage and monitor the shared mailbox, acknowledge and progress requests.
• Review Ticket Bank and paid ticket requests for required information and accuracy.
• Coordinate with Ticketing, ETMs and venues to confirm availability, pricing and fulfilment.
• Maintain the Partner Ticketing tracker reflecting current status and progress.
• Process non-Ticket Bank paid ticket requests and arrange payment links as needed.
• Monitor show dates and fulfilment, escalate time-sensitive issues to the Ticketing lead.
• Build strong relations with ETMs and internal stakeholders to speed up requests.
• Provide visibility to Marketing Partnerships on open requests and volumes.
• Reconcile show day ticket agent sales lists and assist with final event sales.

Skills

Ticketing experience

Partner servicing

Excel skills

Communication skills

Tools

Ticketing systems

Job description

Live Nation UK is seeking a proactive administrator to support the Partner Ticket Bank and Partner Ticketing service from our Farringdon office. You will be the day-to-day contact for partner inquiries, handling ticket requests and fulfilment with accuracy and attention to detail.

The role includes show reconciliation, invoice processing and sales reporting, with regular coordination across Ticketing, ETMs and venues. A strong team player with excellent communication is essential.