Event Ticketing Support

Live Nation; Farringdon; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Tickets to shows

Unlimited annual leave

Farmiloe Building office

Arcade games in basement

Onsite gym access

Complimentary coffee bar & subsidised食

Staff events

Job summary

Live Nation UK is seeking a proactive administrator to support the Partner Ticket Bank and Partner Ticketing service from our Farringdon office. You will be the day-to-day contact for partner inquiries, handling ticket requests and fulfilment with accuracy and attention to detail.

The role includes show reconciliation, invoice processing and sales reporting, with regular coordination across Ticketing, ETMs and venues. A strong team player with excellent communication is essential.

Qualifications

• Experience in ticketing, venue operations, live events, account management or partner servicing.
• Excellent written and verbal communication with partners and senior stakeholders.
• Excellent literacy and numeracy with attention to detail.

Responsibilities

• Act as day-to-day partner contact for Live Nation's Partner Ticket Bank / Partner Ticketing service.
• Manage and monitor the shared mailbox, acknowledge and progress requests.
• Review Ticket Bank and paid ticket requests for required information and accuracy.
• Coordinate with Ticketing, ETMs and venues to confirm availability, pricing and fulfilment.
• Maintain the Partner Ticketing tracker reflecting current status and progress.
• Process non-Ticket Bank paid ticket requests and arrange payment links as needed.
• Monitor show dates and fulfilment, escalate time-sensitive issues to the Ticketing lead.
• Build strong relations with ETMs and internal stakeholders to speed up requests.
• Provide visibility to Marketing Partnerships on open requests and volumes.
• Reconcile show day ticket agent sales lists and assist with final event sales.

Skills

Ticketing experience

Partner servicing

Excel skills

Communication skills

Tools

Ticketing systems

Job description

Job Summary

Company: Live Nation

Department: UK Ticketing

Location: Farringdon, London

Reports to: Event Ticketing Support Manager

Working Hours: Monday to Friday, 9am - 5pm plus evenings/weekends as required

Job Type: Fixed term, 12 months

Role Description

This role will work mainly on the delivery of Live Nation UK's Partner Ticket Bank & Partner Ticketing service acting as the day-to-day contact for participating partners, providing a concierge-style service from initial enquiry through to ticket confirmation and fulfilment.

As well as the above the role may also provide general support to the UK Ticketing team such as show reconciliation, invoice and internal order processing, sales reporting and other day to day administrative tasks.

This is an admin focussed role with a strong partner-service focus and demands a combination of excellent attention to detail and first-class communication skills.

What it's like to work in the Team

Our team is made up of a diverse group of individuals, but we all share the same passion for the events industry. We have a fun, approachable atmosphere within the team, which helps us build and maintain genuinely authentic and valuable relationships with our colleagues and clients alike. We are committed to supporting each other and working together to deliver first class event ticketing and insight to the business.

What we can offer you

• Tickets to shows and festivals and unlimited annual leave.
• The Farmiloe Building in Farringdon, London is a beautiful office to work in.
• Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes.
• The office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options.
• We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are

Competencies / Skills / Knowledge / Experience

Essential

• Experience in ticketing, venue operations, live events, account management / partner servicing or a related operational role.
• Excellent written and verbal communication skills, with confidence dealing directly with partners and senior stakeholders.
• Excellent literacy and numeracy skills with exceptional attention to detail
• Proficient in using Excel at intermediate or above level
• A hard worker dedicated to going the extra mile for partners and guests.

Desirable

• Previous experience within a Ticketing team, UK music promoter or venue, including use of ticketing / order management systems.
• Understanding of commercial partnerships.

Behaviours

• A team player and a flexible and positive 'can do' approach.
• Well organised, deadline focused and adept at prioritising workloads
• A highly motivated and conscientious individual who takes pride in delivering work to the highest standard.
• Proactive and demonstrates initiative, drive and commitment to achieve objective
• Self-motivated and takes ownership for personal and technical skills development
• Process driven with meticulous attention to detail

What the role includes

• Act as the day-to-day partner-facing contact for Live Nation's Partner Ticket Bank / Partner Ticketing service, providing a consistent concierge-style experience.
• Manage and monitor the Partner Tickets shared mailbox, ensuring requests and queries are acknowledged, logged and progressed in a timely manner.
• Receive and review Ticket Bank and paid ticket requests, checking that the information required to progress the request has been provided.
• Work with Ticketing, relevant ETMs and venues to confirm availability, pricing, allocations and fulfilment, using relevant ticketing systems where appropriate.
• Maintain the shared Partner Ticketing tracker and ensure live requests accurately reflect their latest operational status.
• Coordinate and process non-Ticket Bank paid ticket requests for partners, including arranging payment links where required and following the request through to fulfilment.
• Monitor upcoming show dates and outstanding fulfilment, escalating time-sensitive or near-show issues to the relevant Ticketing lead / ETM and ensuring there is clear ownership.
• Build strong working relationships with ETMs and other internal stakeholders to ensure requests move through the process efficiently.
• Provide regular visibility to Marketing Partnerships on open requests, exceptions, request volumes and any partner issues requiring commercial / relationship input.
• Reconciling and sending show day ticket agent sales breakdowns and customer lists to event reps
• Assist with reconciliation of final event ticket sales
• Process