Partner Ticketing Concierge & Support Specialist

Live Nation Entertainment Inc; Greater London; Sur place; GBP 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Tickets to shows

Unlimited annual leave

Office gym

Coffee bar and onsite facilities

Staff events

Résumé du poste

Live Nation in London is seeking an organised administrator to manage the Partner Ticket Bank and partner ticketing service, acting as the day‑to‑day contact for participating partners and guiding requests from enquiry to fulfilment.

You will support show reconciliation, invoicing, order processing, and sales reporting while delivering a high standard of partner service and attention to detail.

Qualifications

• Experience in ticketing, venue operations, live events, account management or a related operational role.
• Excellent written and verbal communication skills, with confidence dealing directly with partners and senior stakeholders.
• Excellent literacy and numeracy skills with exceptional attention to detail.
• Proficient in using Excel at intermediate or above level.
• A hard worker dedicated to going the extra mile for partners and guests.

Responsabilités

• Act as the day-to-day partner-facing contact for Live Nation’s Partner Ticket Bank / Partner Ticketing service, providing a consistent concierge-style experience.
• Manage and monitor the Partner Tickets shared mailbox, ensuring requests and queries are acknowledged, logged and progressed in a timely manner.
• Receive and review Ticket Bank and paid ticket requests, checking that the information required to progress the request has been provided.
• Work with Ticketing, relevant ETMs and venues to confirm availability, pricing, allocations and fulfilment, using relevant ticketing systems where appropriate.
• Maintain the shared Partner Ticketing tracker and ensure live requests accurately reflect their latest operational status.
• Coordinate and process non-Ticket Bank paid ticket requests for partners, including arranging payment links where required and following the request through to fulfilment.
• Monitor upcoming show dates and outstanding fulfilment, escalating time-sensitive or near-show issues to the relevant Ticketing lead / ETM and ensuring there is clear ownership.
• Build strong working relationships with ETMs and other internal stakeholders to ensure requests move through the process efficiently.
• Provide regular visibility to Marketing Partnerships on open requests, exceptions, request volumes and any partner issues requiring commercial / relationship input.
• The role may also be required to provide administrative support to the event ticketing team including: Reconciling and sending show day ticket agent sales breakdowns and customer lists to event reps; Assist with reconciliation of final event ticket sales; Processing of internal ticket orders for record labels and other clients and stakeholders, taking payments as appropriate; Assist the event ticketing team to complete bi-weekly sales figures reporting; Liaise with promoters, venues, ticket agents and other stakeholders to support event ticketing for Live Nation concerts (including arena and stadia tours), festivals and other events; Produce pricing report, sales updates, charts and other reports including final reconciliations; Any other reasonable duties as directed by management.

Connaissances

Ticketing experience

Venue operations

Live events

Account management

Partner servicing

Strong communication

Attention to detail

Excel

Outils

Excel

Description du poste

Live Nation in London is seeking an organised administrator to manage the Partner Ticket Bank and partner ticketing service, acting as the day‑to‑day contact for participating partners and guiding requests from enquiry to fulfilment.

You will support show reconciliation, invoicing, order processing, and sales reporting while delivering a high standard of partner service and attention to detail.