Partner Ticketing Concierge & Admin Specialist

Live Nation; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Tickets to shows and festivals

Unlimited annual leave

Onsite gym

Complimentary coffee bar

Heavily subsidised lunch options

Staff events

Job summary

Live Nation UK is seeking a detail-oriented admin professional to support the Partner Ticket Bank and Partner Ticketing service. You will be the day-to-day contact for partners, manage a shared mailbox, review requests for accuracy, and coordinate with venues and ETMs to confirm availability and fulfilment.

You will also support reconciliation of show day sales, processing internal orders, and contributing to regular sales reporting.

Qualifications

• Experience in ticketing, venue operations, live events, account management / partner servicing or a related operational role.
• Excellent written and verbal communication skills with confidence dealing directly with partners and senior stakeholders.
• Excellent literacy and numeracy skills with exceptional attention to detail.
• Proficient in using Excel at intermediate or above level.

Responsibilities

• Act as the day-to-day partner-facing contact for Live Nation's Partner Ticket Bank / Partner Ticketing service, providing a concierge-style experience.
• Manage and monitor the Partner Tickets shared mailbox, ensuring requests and queries are acknowledged, logged and progressed in a timely manner.
• Receive and review Ticket Bank and paid ticket requests, checking that the information required to progress the request has been provided.
• Work with Ticketing, relevant ETMs and venues to confirm availability, pricing, allocations and fulfilment, using relevant ticketing systems where appropriate.
• Maintain the shared Partner Ticketing tracker and ensure live requests accurately reflect their latest operational status.
• Coordinate and process non-Ticket Bank paid ticket requests for partners, including arranging payment links where required and following the request through to fulfilment.
• Monitor upcoming show dates and outstanding fulfilment, escalating time-sensitive or near-show issues to the relevant Ticketing lead / ETM and ensuring there is clear ownership.
• Build strong working relationships with ETMs and other internal stakeholders to ensure requests move through the process efficiently.
• Provide regular visibility to Marketing Partnerships on open requests, exceptions, request volumes and any partner issues requiring commercial / relationship input.
• Reconciling and sending show day ticket agent sales breakdowns and customer lists to event reps.
• Assist with reconciliation of final event ticket sales.
• Processing of internal ticket orders for record labels and other clients and stakeholders, taking payments as appropriate.
• Assist the event ticketing team to complete bi-weekly sales figures reporting.
• Liaise with promoters, venues, ticket agents and other stakeholders to support event

Skills

Ticketing experience

Partner servicing

Communication skills

Attention to detail

Excel proficiency

Tools

Excel

Job description

Live Nation UK is seeking a detail-oriented admin professional to support the Partner Ticket Bank and Partner Ticketing service. You will be the day-to-day contact for partners, manage a shared mailbox, review requests for accuracy, and coordinate with venues and ETMs to confirm availability and fulfilment.

You will also support reconciliation of show day sales, processing internal orders, and contributing to regular sales reporting.