Partner Success Manager – Flexible, Onsite Near Chester

Adele Carr Recruitment Limited; Ellesmere Port; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

Adele Carr Recruitment Limited is partnering with a forward-thinking organisation to recruit a Customer Success Manager. This role focuses on building strong partner relationships and ensuring customers gain maximum value from the platform and services.

This role offers a very flexible working model with a minimum of 1 day onsite near Chester, collaborating with Sales, Product and Operations to deliver a seamless customer journey and maximise customer outcomes.

Qualifications

• Experience in Customer Success, Account Management or Client Relationship roles.
• Excellent relationship management and stakeholder engagement skills.
• Experience with CRM systems and data-driven customer insights.

Responsibilities

• Manage partner lifecycle from onboarding to long-term engagement.
• Build strong relationships with partners such as law firms, estate agents, lenders and suppliers.
• Support partners in adopting new platform features and enhancements.
• Provide updates on partner engagement, performance and risks.
• Identify opportunities to increase platform usage and expand services.
• Lead partner meetings, workshops and engagement sessions.

Skills

Relationship management

CRM experience

Stakeholder engagement

Account management

Data interpretation

Communication

Presentation

Cross-functional collaboration

Tools

CRM software

Data dashboards

Job description

Adele Carr Recruitment Limited is partnering with a forward-thinking organisation to recruit a Customer Success Manager. This role focuses on building strong partner relationships and ensuring customers gain maximum value from the platform and services.

This role offers a very flexible working model with a minimum of 1 day onsite near Chester, collaborating with Sales, Product and Operations to deliver a seamless customer journey and maximise customer outcomes.