Strategic Field-Based Customer Success Manager

GEM Partnership

England

Hybrid

GBP 60,000 - 75,000

Full time

3 days ago

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Job summary

Mandata is seeking a Customer Success Manager in the North West to build strong customer relationships, drive software adoption, maximise ROI and support long-term account growth and renewals. Predominantly field-based with remote elements, you will be a trusted advisor to a portfolio of clients, working with senior stakeholders to maximise value from the Mandata solution.

This role requires regular travel to client sites across the UK, a full UK driving licence and access to a vehicle.

Qualifications

Experience in transport, logistics or haulage is advantageous.
Background in Customer Success, Account Management or Renewals.
Track record with senior decision makers and stakeholders.
Strong communication and relationship-building skills.
Commercial awareness with problem-solving ability.
Interest in technology and digital solutions; deep tech not required.
Willingness to travel to client sites across the UK; full UK driving licence.

Responsibilities

Build trusted relationships with key customer stakeholders, including C-suite contacts.
Manage a portfolio of approximately 45-50 client accounts, ensuring maximum value.
Identify opportunities for account growth, retention and long-term engagement.
Foster face-to-face interactions, site visits and account reviews.
Drive adoption and achievement of ROI objectives.
Develop and manage Continual Service Improvement Plans (CSIPs).
Support contract renewals and customer retention activities.
Analyse customer trends and recommend operational improvements.