Associate Customer Success Manager — Flexible Work & Growth

Impact.Com; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Flexible Working

Mental health & wellness benefit

RSUs

Coursera subscription

Parental leave

Technology stipend

Gym reimbursement

Job summary

impact.com is seeking an Associate Customer Success Manager to grow and retain a portfolio of small and medium‑sized customers, acting as their advocate and product expert. You will drive platform adoption and provide strategic guidance to help clients scale their partnership ecosystems.

You’ll collaborate across teams to tailor solutions, manage escalations, and stay ahead of core functionality to deliver value and trust for global brands.

Qualifications

• Experience in affiliate/partnerships or digital marketing.
• Strong client-facing service mindset and relationship building.
• Clear communication and ability to advocate for customers.

Responsibilities

• Manage and grow a portfolio of small/medium customers to drive retention and adoption.
• Provide expert account operations support for enterprise customers.
• Deliver platform training and consult on tracking, reporting, and finance configurations.

Skills

Affiliate marketing

Partnerships

Digital marketing

Client-facing

Communication

SaaS tools

Tools

CRM tools

Analytics platforms

Job description

impact.com is seeking an Associate Customer Success Manager to grow and retain a portfolio of small and medium‑sized customers, acting as their advocate and product expert. You will drive platform adoption and provide strategic guidance to help clients scale their partnership ecosystems.

You’ll collaborate across teams to tailor solutions, manage escalations, and stay ahead of core functionality to deliver value and trust for global brands.