Customer Success Manager

Adele Carr Recruitment Limited; Ellesmere Port; On-site; GBP 35,000 - 52,000; Full time

Job summary

Adele Carr Recruitment Limited is partnering with a forward-thinking organisation to recruit a Customer Success Manager. This role focuses on building strong partner relationships and ensuring customers gain maximum value from the platform and services.

This role offers a very flexible working model with a minimum of 1 day onsite near Chester, collaborating with Sales, Product and Operations to deliver a seamless customer journey and maximise customer outcomes.

Qualifications

• Experience in Customer Success, Account Management or Client Relationship roles.
• Excellent relationship management and stakeholder engagement skills.
• Experience with CRM systems and data-driven customer insights.

Responsibilities

• Manage partner lifecycle from onboarding to long-term engagement.
• Build strong relationships with partners such as law firms, estate agents, lenders and suppliers.
• Support partners in adopting new platform features and enhancements.
• Provide updates on partner engagement, performance and risks.
• Identify opportunities to increase platform usage and expand services.
• Lead partner meetings, workshops and engagement sessions.

Skills

Relationship management

CRM experience

Stakeholder engagement

Account management

Data interpretation

Communication

Presentation

Cross-functional collaboration

Tools

CRM software

Data dashboards

Job description

Customer Success Manager

Adele Carr Recruitment is delighted to be partnering with a forward-thinking organisation to recruit a Customer Success Manager. This is an exciting opportunity to join a growing business where you will play a key role in building strong partner relationships and ensuring customers gain maximum value from the organisation's platform and services.

This role comes with a very flexible working model where a minimum of 1 day onsite work is required near Chester.

This role sits at the heart of the customer experience, managing relationships with partners including law firms, estate agents, lenders and suppliers, helping them successfully onboard, adopt new features, and maximise long-term engagement.

As a Customer Success Manager, you will oversee the full partner journey from onboarding through to ongoing engagement and growth.

You will work closely with internal teams including Sales, Product and Operations to deliver a seamless experience while ensuring partners achieve their objectives.

You will also act as the voice of the customer internally, sharing insights and identifying opportunities to enhance services, processes and the overall partner experience.

• Manage the partner lifecycle, from onboarding through to long-term engagement and retention


• Build strong relationships with partners including law firms, estate agents, lenders and suppliers


• Support partners in adopting new platform features and enhancements


• Provide clear updates and insights on partner engagement, performance and potential risks


• Identify opportunities to increase platform usage and expand services within partner organisations


• Work collaboratively with Sales, Product and Operations teams to improve customer outcomes


• Translate product updates into clear, customer-focused communication


• Lead partner meetings, workshops and engagement sessions to ensure partners gain maximum value from the platform


• Use data and insights to identify trends, risks and opportunities to improve the customer journey

We are looking for a relationship-driven professional who is passionate about delivering outstanding customer experiences and building long-term partnerships.

You will ideally have experience in Customer Success, Account Management or Client Relationship roles within a technology or platform-based environment.

• Experience in Customer Success, Client Success or Account Management roles


• Strong relationship management skills with the ability to engage stakeholders at all levels


• Experience managing multiple client accounts and priorities


• Ability to interpret data, usage trends and customer insights to inform decisions


• Excellent communication and presentation skills


• Comfortable collaborating with cross-functional teams


• Experience using CRM systems and reporting tools

Experience working with law firms, estate agents, financial services or platform-based businesses would be advantageous, but not essential.