Customer Success Manager

Adecco Portugal; Newbury; On-site; GBP 35,000 - 48,000; Full time

Job summary

Adecco are currently recruiting a Customer Success Manager to join their client’s team based in Newbury. You will nurture long-term relationships, act as the main point of contact after the sale, and guide customers through onboarding and into their contract.

You will provide training and support to help customers use portals and tools, monitor engagement, identify risks and opportunities, and prepare reports to track performance.

Qualifications

• Experience in an Account Management or Customer Service role is essential.
• Customer-facing experience is preferred.
• Strong communication skills and a proactive approach.

Responsibilities

• Support and develop long-term relationships with customers and partners.
• Act as the main point of contact for customers after the sale.
• Guide customers through onboarding and into the start of their contract.
• Provide training, demos and support to help customers use portals and tools effectively.
• Monitor customer engagement and account activity to identify risks or opportunities.
• Carry out regular check-ins to ensure customers remain satisfied.

Skills

Account management

Customer service

Communication

Proactive

Salesforce

Tools

Salesforce

Job description

Customer Success Manager

Adecco are currently recruiting for a Customer Success Manager to join their clients team based in Newbury.

Key duties and responsibilities

• Support and develop long-term relationships with customers and partners
• Act as the main point of contact for customers after the sale
• Guide customers through onboarding and into the start of their contract
• Provide training, demos and support to help customers use portals and tools effectively
• Monitor customer engagement and account activity to identify risks or opportunities
• Carry out regular check-ins to ensure customers remain satisfied
• Liaise with suppliers to support smooth service delivery
• Represent the customer voice internally and share feedback across the business
• Identify upsell, cross-sell and account growth opportunities
• Review customer success metrics such as usage, engagement and renewals
• Prepare reports and dashboards to track customer performance
• Maintain accurate customer and account data across systems
• Resolve customer complaints or concerns professionally and in a timely manner

Requirements

• Experience in an Account Management or Customer Service role is essential
• Experience within a Customer Facing role is preferred
• Communication skills
• Proactive
• Experience using Salesforce is desirable but not essential

Details

• Monday-Friday
• Office based role in Newbury

Adecco is a disability-confident employer.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.