Partner Success Lead

Onecom Ltd.; Tewkesbury2; Hybrid; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Birthday day off

Pension 9%

Life assurance 4x salary

Employee awards

Tech discounts

Company events

In-house training

Mental health support

Gym discounts

Job summary

Onecom Ltd. is recruiting a Partner Support Manager to lead the Onecom Partners team and report to the Head of Partner Operations. You will drive service excellence, coach a team of Partner Support Advisors, and act as the escalation point for complex orders and complaints.

The role emphasises improving processes, maintaining CRM integrity, and supporting product launches across connectivity, WLR, mobile and IP voice lines. Hybrid role based near Brockworth.

Qualifications

• Background in a B2B environment (e.g., Service Desk, Customer Success, Account Management).
• Strong leadership and people management experience.
• Coaching, developing and motivating others.
• Commercial and customer-focused mindset.
• Excellent communication and relationship-building skills.
• Ability to manage performance and drive results.
• Strong organisation, prioritisation and problem-solving skills.
• Calm, resilient and adaptable in a fast-paced environment.
• Positive, proactive and solutions-focused attitude.

Responsibilities

• Leading and developing our Partner Support Advisors through coaching and mentoring.
• Acting as a primary escalation point for Partners and ensuring prompt resolution for complex orders, faults and complaints.
• Driving continuous improvement of operational processes to enhance efficiency and partner experience.
• Managing day-to-day activities of the support teams to exceed targets.
• Supporting the launch and adoption of new product lines with hands-on support and expert knowledge.
• Maintaining the partner relationship management system with high integrity.
• Overseeing team leaders and associated teams across WLR, Connectivity, Mobile, IP Voice & Inbound products.

Skills

Leadership

People management

Coaching

Commercial mindset

Communication skills

Relationship building

Performance management

Organisational skills

Problem solving

Adaptability

Solutions focused

Tools

3CX

Job description

Onecom Ltd. is recruiting a Partner Support Manager to lead the Onecom Partners team and report to the Head of Partner Operations. You will drive service excellence, coach a team of Partner Support Advisors, and act as the escalation point for complex orders and complaints.

The role emphasises improving processes, maintaining CRM integrity, and supporting product launches across connectivity, WLR, mobile and IP voice lines. Hybrid role based near Brockworth.