Partner Success Operations Lead

Protect Group; Leeds; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Protect Group UK, based in Leeds with a hybrid work setup, seeks a senior Customer/Partner Success Operations Lead. You will design and own the end-to-end partner success operations, from onboarding handover to renewal, building scalable processes and health metrics.

Collaboration with Sales, Product and Support is essential as you drive cross-functional interlocks and governance. The role requires 7+ years in partner/customer success operations, strong segmentation skills, and exceptional

Qualifications

• Excellent written and verbal English and very good communication skills overall.
• 7+ years of experience building or running a partner/customer success operations function.

Responsibilities

• Own the segmentation and coverage model for the post-onboarding book of business.
• Define and maintain the partner lifecycle/journey with clear ownership at each stage.
• Build and maintain playbooks for quarterly business reviews, check-ins, and at‑risk accounts.
• Own the data and health-score model with defined inputs and thresholds.
• Develop standard dashboards and reporting cadence for team, executives, and board.
• Lead renewal and expansion forecasting and tie CS metrics into the revenue plan.

Skills

Fluent English

7+ years exp

Tools

CRM platforms

Analytics tools

Job description

Protect Group UK, based in Leeds with a hybrid work setup, seeks a senior Customer/Partner Success Operations Lead. You will design and own the end-to-end partner success operations, from onboarding handover to renewal, building scalable processes and health metrics.

Collaboration with Sales, Product and Support is essential as you drive cross-functional interlocks and governance. The role requires 7+ years in partner/customer success operations, strong segmentation skills, and exceptional