Global Customer Success Lead - Performance & Ops Excellence

EC1 Partners Group; Greater London; Vor Ort; GBP 110.000 - 140.000; Vollzeit

Zusammenfassung

EC1 Partners Group in London is seeking a senior Customer Success leader to head a globally distributed team within a large enterprise. You will own performance metrics, implement standardised processes and drive operational excellence across the function.

You will partner with cross-functional leaders, coach managers, and sustain high service levels while delivering continuous improvement and measurable business outcomes for key clients.

Qualifikationen

• Experience leading Customer Success in a large-scale enterprise environment.
• Proven ability to manage, develop and performance-manage teams, including formal reviews.

Aufgaben

• Lead and develop an internationally distributed Customer Success team within a large enterprise environment.
• Establish and embed best practices, standardised processes and operational frameworks to drive consistency and efficiency.
• Partner with cross-functional internal teams to support business objectives and improve service delivery.
• Manage team performance through KPI tracking, regular performance reviews, coaching and ongoing development.
• Drive accountability, continuous improvement and high standards of service delivery across the team.

Jobbeschreibung

EC1 Partners Group in London is seeking a senior Customer Success leader to head a globally distributed team within a large enterprise. You will own performance metrics, implement standardised processes and drive operational excellence across the function.

You will partner with cross-functional leaders, coach managers, and sustain high service levels while delivering continuous improvement and measurable business outcomes for key clients.