Partner Experience Specialist

Rightmove Group; Milton Keynes; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension and Life Insurance

27 days holiday + volunteering days

Employee Assistance Plan

Hybrid working

Job summary

Rightmove is seeking Customer Experience Executives in Milton Keynes to join a passionate team delivering outstanding partner experiences across multiple channels.

You'll handle queries, resolve issues, and build strong relationships while collaborating with internal teams to improve processes and outcomes for partners. The role offers hybrid working with two office days and a supportive development path.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Ability to build strong relationships and manage partner expectations.
• Strong written and verbal communication skills; comfortable with queries and issue resolution.

Responsibilities

• Providing seamless service to internal and external partners across multiple communication channels, within agreed standards
• Contributing to team objectives, projects and wider Rightmove initiatives
• Identifying process improvements and constructively contributing ideas
• Engaging with new technology and ways of working that improve the partner experience
• Taking ownership of your development, with support from the leadership team

Skills

Customer service

Communication

Problem-solving

CRM systems

Excel

Attention to detail

Tools

Excel

CRM

Job description

Rightmove is seeking Customer Experience Executives in Milton Keynes to join a passionate team delivering outstanding partner experiences across multiple channels.

You'll handle queries, resolve issues, and build strong relationships while collaborating with internal teams to improve processes and outcomes for partners. The role offers hybrid working with two office days and a supportive development path.