Technical Customer Care Specialist (Hybrid)

Rightmove; Milton Keynes; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Dental & optical plan

Private Medical Insurance

27 days holiday + volunteering days

Pension scheme

Life Insurance

Employee Assistance Plan

Job summary

Rightmove is seeking a Customer Care Specialist within the Technical Care team in Milton Keynes. This hybrid role combines customer-facing support with technical troubleshooting across multiple channels to resolve issues accurately and promptly.

You will diagnose faults, communicate clearly with customers, and work with internal teams to deliver first-time right solutions while building trust and empathy throughout every interaction.

Qualifications

• Strong problem-solving mindset with a curiosity to diagnose issues.
• Clear communication with customers across channels in a friendly, professional manner.
• Ability to ask the right questions and listen to understand root causes.
• Demonstrate empathy and build rapport while delivering solutions.
• Comfortable collaborating with cross-functional teams to resolve problems.

Responsibilities

• Handle technical customer enquiries via phone, email, live chat and social channels.
• Diagnose errors and faults in systems, and guide customers to resolution.
• Provide timely, customer‑first support while aiming to reduce repeat contacts.
• Maintain knowledge of Rightmove’s products, systems and processes.
• Translate technical resolutions into clear, non-technical language for customers.
• Escalate patterns to improve products or processes.
• Collaborate with Customer Experience and Sales teams when issues affect customers.
• Support wider team when needed to ensure service levels are met.

Skills

Problem solving

Excellent questioning

Active listening

Effective communication

Empathy

Job description

Rightmove is seeking a Customer Care Specialist within the Technical Care team in Milton Keynes. This hybrid role combines customer-facing support with technical troubleshooting across multiple channels to resolve issues accurately and promptly.

You will diagnose faults, communicate clearly with customers, and work with internal teams to deliver first-time right solutions while building trust and empathy throughout every interaction.