Customer Experience Executive Milton Keynes, UK

Rightmove Group; Milton Keynes; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension and Life Insurance

27 days holiday + volunteering days

Employee Assistance Plan

Hybrid working

Job summary

Rightmove is seeking Customer Experience Executives in Milton Keynes to join a passionate team delivering outstanding partner experiences across multiple channels.

You'll handle queries, resolve issues, and build strong relationships while collaborating with internal teams to improve processes and outcomes for partners. The role offers hybrid working with two office days and a supportive development path.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Ability to build strong relationships and manage partner expectations.
• Strong written and verbal communication skills; comfortable with queries and issue resolution.

Responsibilities

• Providing seamless service to internal and external partners across multiple communication channels, within agreed standards
• Contributing to team objectives, projects and wider Rightmove initiatives
• Identifying process improvements and constructively contributing ideas
• Engaging with new technology and ways of working that improve the partner experience
• Taking ownership of your development, with support from the leadership team

Skills

Customer service

Communication

Problem-solving

CRM systems

Excel

Attention to detail

Tools

Excel

CRM

Job description

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler,by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millionsof people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Customer Experience Executive’s

Location: Milton Keynes

Reporting to: Customer Experience Team Leader

As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we’re looking for Customer Experience Executives to join our team!

As a Customer Experience Executive, you'll be part of a passionate team dedicated to delivering an outstanding experience for our partners. You'll provide efficient, timely support while building strong relationships and demonstrating the value we place on every partner interaction.

Engaging with partners everyday, you'll use your excellent communication and problem-solving skills to understand their needs, resolve queries, and collaborate with teams across Rightmove to ensure a seamless and positive customer experience.

What you’ll be doing

• Providing a seamless service to internal and external partners across multiple communication channels, within agreed standards
• Contributing to team objectives, projects and wider Rightmove initiatives
• Identifying process improvements and constructively contributing ideas
• Engaging with new technology and ways of working that improve the partner experience
• Taking ownership of your development, with support from the leadership team

Who you are

• Passionate about doing the right thing, taking responsibility and exercising good judgement.
• Methodical and quality-focused, taking pride in delivering accurate work first time.
• Empathetic and customer-centric, always striving to exceed expectations.
• Driven by high standards , believing that \"good enough is never good enough.\"
• Resilient and adaptable, comfortable managing increased workloads during peak periods.
• Self-motivated and able to work independently.
• Curious and eager to learn, embracing change and new responsibilities.
• Flexible and collaborative, willing to support wider teams when needed.
• Committed to understanding and contributing to the goals and success of the business.
• Is an excellent team player, loyal, reliable and punctual.

What you’ll bring to the role

• A passion for delivering exceptional, customer-focused service.
• Strong knowledge of billing processes and the importance of accuracy.
• Excellent numeracy skills and a keen eye for detail.
• Clear communication skills and the ability to build strong relationships.
• Effective time management and prioritisation skills.
• The ability to remain calm and productive under pressure.
• Confidence using Excel, Word, and CRM systems.
• A proactive approach to problem-solving and taking ownership of queries.

Life at Rightmove

Despite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

• Wecreatevalue…by delivering results and building trust with partners and consumers.
• Wethinkbigger…by acting with curiosity and setting bold aspirations.
• Wecaredeeply…by being real, having fun, and valuing diversity.
• Wemovetogether…by being one team - internally collaborative, externally competitive.
• Wemakea difference…by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!

What we offer

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.