Hybrid Technical Care Specialist — Troubleshooting Pro

Rightmove; Milton Keynes; Hybrid; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Private Medical Insurance

27 days holiday

Hybrid working with 2 office days

Job summary

Rightmove is seeking a Customer Care Specialist - Technical Care in Milton Keynes. You will join a team focused on solving technical issues for customers, providing troubleshooting and clear explanations across phone, email, live chat and social channels.

The role emphasizes customer-first problem solving, collaboration with internal teams, and building a deep understanding of Rightmove’s systems. Hybrid working with two in-office days per week is offered.

Qualifications

• Experience in customer service, tech support, or SaaS helpdesk.
• Ability to diagnose issues and explain technical resolutions clearly.
• Comfort engaging with customers via phone, email, chat and social channels.

Responsibilities

• Provide first-contact technical troubleshooting to diagnose root causes.
• Resolve customer issues across channels to ensure timely, accurate outcomes.
• Translate technical information into customer-friendly language for non-technical users.
• Develop knowledge of Rightmove systems and processes to handle a wide range of queries.

Skills

Problem solving

Active listening

Communication skills

Growth mindset

Ownership

Stakeholder management

Job description

Rightmove is seeking a Customer Care Specialist - Technical Care in Milton Keynes. You will join a team focused on solving technical issues for customers, providing troubleshooting and clear explanations across phone, email, live chat and social channels.

The role emphasizes customer-first problem solving, collaboration with internal teams, and building a deep understanding of Rightmove’s systems. Hybrid working with two in-office days per week is offered.