Part-Time Veterinary Receptionist — Calm, Caring & Efficient

CVS Group; Barnstaple; Hybrid; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Five weeks annual leave

Staff discount on veterinary care

Employee assistance programme

Job summary

CVS Vets is seeking a part-time Veterinary Receptionist at Charter Veterinary Centre in North Devon. You will manage calls, book appointments, greet clients, and handle insurance and payments while delivering outstanding customer service in a busy practice.

We value calm, empathetic communication, teamwork, and familiarity with Microsoft Office and databases. Flexible and reliable candidates are encouraged to apply for this role in the UK.

Qualifications

• Receptionist experience is a must; veterinary setting is a bonus
• Remains calm and professional under pressure
• Excellent communication and people skills
• Outstanding customer service and public interaction experience
• Positive attitude and strong teamwork abilities
• Proficient in Microsoft Office and database systems

Responsibilities

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy to clients during distressing times while maintaining professionalism
• System Utilisation: Organise patients using the in-house system
• Inter-practice Communication: Liaise with veterinary practices to address patient needs
• Debt and Refund Management: Make necessary phone calls regarding debts and refunds
• Client Care: Ensure every client feels welcomed and valued

Job description

CVS Vets is seeking a part-time Veterinary Receptionist at Charter Veterinary Centre in North Devon. You will manage calls, book appointments, greet clients, and handle insurance and payments while delivering outstanding customer service in a busy practice.

We value calm, empathetic communication, teamwork, and familiarity with Microsoft Office and databases. Flexible and reliable candidates are encouraged to apply for this role in the UK.