Veterinary Receptionist — Caring Pet Care Team

CVS Group; Totnes; Hybrid; GBP 17,000 - 26,000; Full time

Benefits offered by this job

Salary aligned with National Minimum W

Five weeks' annual leave (pro rata) +.

Long Service Award – extra leave per年

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

CVS Receptionist Career Pathway

Job summary

CVS Vets in Totnes is seeking a dedicated Veterinary Receptionist to join our friendly team. The role involves managing calls, booking appointments, greeting clients, handling insurance forms, and processing payments at our Steamer Quay Road practice with the option to work at the Preston, Paignton branch on occasion.

We value empathy, strong communication, and excellent customer service, with some evenings and weekend shifts.

Qualifications

• Previous receptionist experience is essential; veterinary setting is a bonus.
• Ability to handle emotional situations with resilience.
• Excellent communication and empathy with clients.
• Strong customer service and teamwork skills.

Responsibilities

• Manage communication: Handle incoming calls and schedule appointments.
• Respond to inquiries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• Organise patients using the in-house system efficiently.
• Liaise with veterinary practices to address patient needs and queries.
• Make necessary phone calls regarding debts, belongings and refunds.

Skills

Receptionist experience

Microsoft Office

Customer service

Empathy

Tools

Database systems

Job description

CVS Vets in Totnes is seeking a dedicated Veterinary Receptionist to join our friendly team. The role involves managing calls, booking appointments, greeting clients, handling insurance forms, and processing payments at our Steamer Quay Road practice with the option to work at the Preston, Paignton branch on occasion.

We value empathy, strong communication, and excellent customer service, with some evenings and weekend shifts.