Part-Time Utility Field Resolution Specialist

Marston Holdings Limited; Lincoln; Hybrid; GBP 24,000 - 28,000; Part time

Job summary

Engage Services, part of Marston Holdings Limited, is hiring a Resolution Field Agent. This self-employed, part-time role involves visiting residential and commercial properties to resolve accounts, reconnect services, and assist customers facing financial difficulties.

You must have a full UK driving licence, own vehicle with business insurance, and a clean DBS check; flexible hours, training, and progression are provided.

Qualifications

• Full UK driving licence is required.
• Access to own vehicle with business insurance.
• ULEZ-compliant vehicle when working in London zones.
• Strong organisational, negotiation and case-management skills.
• Ability to communicate professionally with customers and clients.
• Ability to work independently following company policies and objectives.

Responsibilities

• Carry out field visits to residential and commercial properties on behalf of clients.
• Resolve customer accounts and reconnect services where needed.
• Provide support to customers experiencing financial difficulties.
• Collect accurate utility meter readings where required.

Skills

Driving licence

Own vehicle

ULEZ awareness

Organisation

Negotiation

Case management

Communication

Independence

Job description

Engage Services, part of Marston Holdings Limited, is hiring a Resolution Field Agent. This self-employed, part-time role involves visiting residential and commercial properties to resolve accounts, reconnect services, and assist customers facing financial difficulties.

You must have a full UK driving licence, own vehicle with business insurance, and a clean DBS check; flexible hours, training, and progression are provided.