Part-Time Store Supervisor — Luxury Brand Leader

PVH; Braintree; On-site; GBP 21,000 - 27,000; Full time

Job summary

PVH, the global fashion company behind Tommy Hilfiger, is seeking a Store Supervisor for our UK operation in Braintree. You will lead a team on the shop floor, ensuring exceptional customer service, merchandising, and store standards.

You will mentor staff, drive sales, participate in weekly meetings, and implement promotions while maintaining brand integrity and a premium shopping experience. The role requires experience in a premium or luxury environment, strong communication skills, and the

Qualifications

• Experience supervising retail teams in premium or luxury brands.
• Track record of achieving sales and customer service targets.
• Excellent communication and leadership abilities.

Responsibilities

• Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
• Support the management team in personnel, product & merchandising functions, business processes and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate to staff all marketing and sales promotions.
• Drive shop floor sales and exceed store targets through motivating the team to achieve these goals, whilst offering customers an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
• Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
• Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
• Focus staff on the importance of quality relationships with internal & external customers.
• Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
• Ensure "door to floor" best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
• Work with the management team to build a talent pool for key positions, including possible successors.
• You’ll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You’ll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
• You’ll be an effective communicator with the ability to build relationships with ease.
• You’ll be a team player who recognises and celebrates the contributions and achievements of others.
• You’ll be confident in giving feedback that promotes positive behavioral change.
• You will work well with change, being able to quickly adapt and work with pace.
• You will be energetic and authentic showing a clear presence on the shop floor.
• You’ll approach all issues with a 'can do' approach and act with initiative to find in store solutions.
• Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style.

Skills

Supervisory experience

Premium or luxury brand knowledge

Customer service leadership

Team leadership and coaching

Job description

PVH, the global fashion company behind Tommy Hilfiger, is seeking a Store Supervisor for our UK operation in Braintree. You will lead a team on the shop floor, ensuring exceptional customer service, merchandising, and store standards.

You will mentor staff, drive sales, participate in weekly meetings, and implement promotions while maintaining brand integrity and a premium shopping experience. The role requires experience in a premium or luxury environment, strong communication skills, and the