Luxury Retail Supervisor: Elevate Store Experience

PVH Corp.; Knightsbridge; On-site; GBP 26,000 - 32,000; Full time

Job summary

PVH Corp. in Knightsbridge is seeking a Store Supervisor to lead by example in our TOMMY HILFIGER boutique. You will coach the team, ensure exceptional customer service, uphold brand standards and drive sales through engaging the shop floor experience.

With a background in premium or luxury retail, you’ll manage floor operations, communicate promotions, and support the management team to deliver a seamless store journey for every guest.

Qualifications

• Previous supervisory or specialist roles within premium or luxury brand.
• People management experience with conflict resolution.
• Effective communicator with relationship-building skills.
• Team player who recognises contributions of others.

Responsibilities

• Ensure efficient running of the shop floor to achieve customer service, sales and profit targets.
• Support management in personnel, merchandising, and store processes.
• Participate in staff and management meetings.
• Communicate promotions to staff clearly.
• Drive shop floor sales and guide the team to exceed store targets.
• Maintain positive store environment and consistent customer experience.
• Train staff on product knowledge and store maintenance.
• Support delivery of business strategy and successors planning.

Skills

Supervisory experience

Premium/luxury brand

Communication skills

Team leadership

Customer service

Job description

PVH Corp. in Knightsbridge is seeking a Store Supervisor to lead by example in our TOMMY HILFIGER boutique. You will coach the team, ensure exceptional customer service, uphold brand standards and drive sales through engaging the shop floor experience.

With a background in premium or luxury retail, you’ll manage floor operations, communicate promotions, and support the management team to deliver a seamless store journey for every guest.