Luxury Retail Store Supervisor

PVH Corp.; Ellesmere Port; On-site; GBP 21,000 - 32,000; Full time

Job summary

PVH Corp. invites you to join Tommy Hilfiger stores as a supervisor. Our stores are the life and soul of the business, delivering the flagship experience that defines the two brands.

The role focuses on delivering exceptional service, managing personnel, product and merchandising functions, and upholding in-store standards across the customer journey. You will lead by example on the shop floor, communicate promotions, participate in meetings, and help build a talent pool for future leaders,

Qualifications

• Previous track record of supervisory or specialist roles within a premium or luxury brand.
• People management experience with the ability to resolve conflict and unproductive disagreements.
• Effective communicator with the ability to build relationships with ease.
• Team player who recognises and celebrates contributions and achievements of others.
• Able to adapt to change and work with pace.

Responsibilities

• Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
• Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate to staff all marketing and sales promotions.
• Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering customers an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
• Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results: sales vs budgets, sales per hour and units per transaction.
• Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
• Focus staff on the importance of quality relationships with internal & external customers.
• Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
• Ensure 'door to floor' best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
• Work with the management team to build a talent pool for key positions, including possible successors.

Skills

Supervisory experience

People management

Communication

Team player

Feedback

Adaptability

Energy on the shop floor

Initiative

Job description

PVH Corp. invites you to join Tommy Hilfiger stores as a supervisor. Our stores are the life and soul of the business, delivering the flagship experience that defines the two brands.

The role focuses on delivering exceptional service, managing personnel, product and merchandising functions, and upholding in-store standards across the customer journey. You will lead by example on the shop floor, communicate promotions, participate in meetings, and help build a talent pool for future leaders,