Part-Time Slots Guest Experience Associate — Thetford

MERKUR Casino UK; Tetford; Remote; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Bonus scheme

Pension scheme

Life assurance

Discounts with retailers/restaurants

Employee assistance programme

Career progression

Job summary

MERKUR Slots is seeking a Part Time Team Member for Thetford to deliver a warm, high‑quality customer experience. You will work a 30‑hour week, including nights, across a role that blends service and operations in a bustling venue.

The ideal candidate has customer‑focused experience in retail, hospitality or gambling, a willingness to learn, and the flexibility to work weekends and bank holidays. Training and development opportunities are provided.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Excellent customer service delivery.
• Willingness to learn and develop.
• Flexible, weekend and bank holiday rota.
• Attention to detail and teamwork.

Responsibilities

• Maintain high housekeeping standards and clean gaming equipment and venues.
• Conduct service rounds and refreshments per brand guidelines.
• Monitor customer behavior for suspicious or disruptive activity.
• Assist with administration and promotions with accuracy.
• Deliver great product knowledge to support the customer journey.
• Adhere to safeguarding policies and log interactions as required.

Skills

Communication skills

Customer service

Flexible

Team player

Job description

MERKUR Slots is seeking a Part Time Team Member for Thetford to deliver a warm, high‑quality customer experience. You will work a 30‑hour week, including nights, across a role that blends service and operations in a bustling venue.

The ideal candidate has customer‑focused experience in retail, hospitality or gambling, a willingness to learn, and the flexibility to work weekends and bank holidays. Training and development opportunities are provided.