Part-Time Shipping & Customer Care Coordinator

GB Global; Liverpool; On-site; GBP 15,000 - 27,000; Part time

Benefits offered by this job

Competitive salary

Discretionary bonus

Pension scheme

Annual salary review

Eye test and glasses vouchers

Interest-free loan

Free on-site parking

Referral bonus

Care First lifestyle programme

Flu jabs

Group life policy

EV charging points

Flexible career pathway

Supply Chain Academy

Enhanced holiday scheme

Apprenticeships

Private health care

Job summary

GB Global is seeking a Customer Service Coordinator in Liverpool for a part-time fixed-term maternity cover. You will work with the Operations team to manage export inquiries, scheduling, and documentation, while delivering excellent customer service and maintaining accurate records.

The role requires strong organisation, good communication, and flexibility to work 22.5 hours across a two-week pattern. A supportive team environment and opportunities to contribute to process improvements are

Qualifications

• Shipping experience required or preferred.
• Excellent general customer service skills.
• Good phone etiquette and professional communication.
• Strong attention to detail and accuracy.
• Basic Excel proficiency for scheduling and tracking.
• Ability to manage multiple tasks and workloads.
• Strong organisation and proactive communication.
• Flexibility to work out of hours if needed.

Responsibilities

• Provide exceptional customer service for general telephone and email export inquiries.
• Book export collections, input data, and follow through in the system.
• Arrange deliveries and manage shipments.
• Handle export documentation and create bills of lading per customer specs.
• Oversee invoicing within guidelines and respond to queries.
• Support account management with proactive care and follow-up.
• Assist with process improvements within the team.

Skills

Shipping experience

Customer service

Phone etiquette

Attention to detail

Excel

Workload management

Well organised communication

Flexibility

Tools

Excel

Job description

GB Global is seeking a Customer Service Coordinator in Liverpool for a part-time fixed-term maternity cover. You will work with the Operations team to manage export inquiries, scheduling, and documentation, while delivering excellent customer service and maintaining accurate records.

The role requires strong organisation, good communication, and flexibility to work 22.5 hours across a two-week pattern. A supportive team environment and opportunities to contribute to process improvements are