Shipping & Customer Service Coordinator - Part Time

GB Global; West Kirby; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Competitive salary described in perks

Discretionary bonus

Pension scheme

Annual salary review

Free eye test

Private health care

On-site parking

Referral bonus

Career development opportunities

Job summary

GB Global is seeking a part-time Customer Service Coordinator to join our Operations team in Liverpool. The role focuses on delivering exceptional service, coordinating exports, and maintaining accurate communication with customers and internal stakeholders.

As a fixed-term maternity cover, the position requires strong organisational skills, attention to detail, and the ability to adapt workload. A supportive team environment and development opportunities are provided.

Qualifications

• Shipping experience preferred.
• General customer service skills.
• Excellent phone etiquette.
• Good attention to detail.
• General outlook/Excel skills.
• Ability to adapt and manage workloads.
• Well organised and confident in communication.
• Flexible to work out of hours if necessary.

Responsibilities

• Provide exceptional customer service for general telephone and email export enquiries.
• Booking export collections with customers, system input and follow-through.
• Arranging deliveries and export documentation; creating and distributing bills of lading.
• Invoicing and handling queries within set guidelines.
• Account management and supporting colleagues as part of a flexible team.
• Keep up-to-date knowledge of shipping regulations and requirements.
• Cargo readiness processes and key stakeholder collaboration.

Skills

Shipping experience

General customer service

Phone etiquette

Attention to detail

Excel skills

Workload management

Communication

Out of hours flexibility

Tools

Excel

Job description

GB Global is seeking a part-time Customer Service Coordinator to join our Operations team in Liverpool. The role focuses on delivering exceptional service, coordinating exports, and maintaining accurate communication with customers and internal stakeholders.

As a fixed-term maternity cover, the position requires strong organisational skills, attention to detail, and the ability to adapt workload. A supportive team environment and development opportunities are provided.