Customer Service Coordinator

Ellerman City Liners; Liverpool; On-site; GBP 15,000 - 27,000; Part time

Benefits offered by this job

Competitive salary

Discretionary bonus

Pension scheme

Annual salary review

Eye test and glasses vouchers

Interest-free loan

Free on-site parking

Referral bonus

Care First lifestyle programme

Flu jabs

Group life policy

EV charging points

Flexible career pathway

Supply Chain Academy

Enhanced holiday scheme

Apprenticeships

Private health care

Job summary

GB Global is seeking a Customer Service Coordinator in Liverpool for a part-time fixed-term maternity cover. You will work with the Operations team to manage export inquiries, scheduling, and documentation, while delivering excellent customer service and maintaining accurate records.

The role requires strong organisation, good communication, and flexibility to work 22.5 hours across a two-week pattern. A supportive team environment and opportunities to contribute to process improvements are

Qualifications

• Shipping experience required or preferred.
• Excellent general customer service skills.
• Good phone etiquette and professional communication.
• Strong attention to detail and accuracy.
• Basic Excel proficiency for scheduling and tracking.
• Ability to manage multiple tasks and workloads.
• Strong organisation and proactive communication.
• Flexibility to work out of hours if needed.

Responsibilities

• Provide exceptional customer service for general telephone and email export inquiries.
• Book export collections, input data, and follow through in the system.
• Arrange deliveries and manage shipments.
• Handle export documentation and create bills of lading per customer specs.
• Oversee invoicing within guidelines and respond to queries.
• Support account management with proactive care and follow-up.
• Assist with process improvements within the team.

Skills

Shipping experience

Customer service

Phone etiquette

Attention to detail

Excel

Workload management

Well organised communication

Flexibility

Tools

Excel

Job description

Customer Service Coordinator

Department: Operations

Employment Type: Part Time

Location: Liverpool

Description

We are very proud of the Ellerman heritage and our pride in delivering on our promises may seem a little from a bygone age in which the customer lay at the heart of container shipping. We listen carefully to our customers and their needs. That’s how we’re able to ensure the provision of economical, high quality transport and global freight management services.

As a Customer Service Coordinator you will provide the highest level of customer service and build working relationships with all customers and stakeholders to best service their supply chain needs, with timely and accurate communication being key. You will work closely with an experienced team and be expected to engage in process improvement as part of a growing and flexible team.

*Please note: this role is part time and a fixed term maternity cover*

Shift Pattern

• Week 1: Mon,Thu,Fri
• Week 2: Fri, Sat, Sun
• Shift Hours : 22.5 hours a week

Key Responsibilities

• Provide exceptional customer service for all general telephone / e-mail export enquiries
• Booking export collections with customers, system input and follow-through
• Arranging deliveries
• Export documentation; creating and distributing bills of lading based on customer requirements
• Empty management and booking
• Invoicing; raising within set guidelines and dealing with any queries
• Additional Charge recovery
• Account management; providing that extra level of care where required
• Keep a current and balanced knowledge of shipping regulations, rules and requirements
• Work as part of a flexible and experienced team by supporting colleagues when needed.
• Cargo Readiness Process; critical port and document checks/creation to ensure smooth shipments
• Build positive relationships with key internal stakeholders; operations, equipment, agencies, commercial and transport teams.

Required Skillset

• Shipping experience preferred
• General customer service skills
• Excellent phone étiquette
• Good attention to detail
• General outlook/excel skills
• Ability to adapt and manage workloads
• Well organised and confident in communication
• Flexible to work out of hours if necessary

Don’t worry if you don’t have everything on this list. We firmly believe in the power of hiring passionate people who are keen to learn. So, if our business and the opportunity sound of interest to you, please get in touch!

Benefits

Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:

• Competitive Salary: We value your skills and commitment.
• Discretionary Bonus: Because your hard work deserves to be rewarded.
• Pension Scheme: We've got your future covered.
• Annual Salary Review: Your growth matters to us.
• Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
• Interest-Free Company Loan: We're here to support you.
• Free On-Site Parking: Convenient and hassle-free.
• Referral Bonus £750: Spread the word and earn some extra cash
• Care First Lifestyle Programme: Because your well-being matters.
• Flu Jabs Annually: Stay healthy, on us.
• Group Life Policy: We've got you covered.
• Electric Vehicle Charging Points at Work: Embrace sustainable transport
• Flexible Career Pathway: Grow with us!
• Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
• Enhanced Holiday Scheme: we believe loyalty should be rewarded.
• Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
• Private Health Care: We are committed to your wellbeing.