Part-Time Serviced Apartment Receptionist

Confidential; Coventry; Sur place; GBP 14 000 - 19 000; Temps partiel

Avantages offerts par ce poste

Restaurant d'entreprise

Résumé du poste

Confidential is seeking a proactive Part-Time Serviced Apartment Receptionist to join a busy accommodation team.

You will deliver excellent guest service at a friendly front desk, handling arrivals, inquiries and day-to-day administration with a professional, customer-focused approach.

Qualifications

• Experience in customer service, reception, hospitality or administrative roles.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office applications including Word, Excel and Outlook.

Responsabilités

• Welcome guests, visitors and residents, providing a professional and friendly reception service.
• Act as the first point of contact for enquiries via telephone, email and face‑to‑face interactions.
• Assist with arrivals, departures, key management and access cards.
• Handle customer queries and complaints, escalating where necessary.
• Maintain accurate accommodation records and administrative documentation.
• Report maintenance issues and provide updates to customers.
• Manage incoming mail and parcel collections.
• Conduct viewings for prospective customers.
• Support the preparation of information packs, correspondence and reports.
• Ensure reception and communal areas are maintained to a high standard.

Connaissances

Customer service

Communication skills

Teamwork

Attention to detail

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

Part-Time Serviced Apartment Receptionist

We're looking for a proactive and customer-focused Serviced Apartment Receptionist to join a busy accommodation team. This is a front-facing role, providing excellent customer service to guests, residents and visitors while supporting the day-to-time operation of serviced apartments.

Key Responsibilities

• Welcome guests, visitors and residents, providing a professional and friendly reception service.
• Act as the first point of contact for enquiries via telephone, email and face‑to‑face interactions.
• Assist with arrivals, departures, key management and access cards.
• Handle customer queries and complaints, escalating where necessary.
• Maintain accurate accommodation records and administrative documentation.
• Report maintenance issues and provide updates to customers.
• Manage incoming mail and parcel collections.
• Conduct viewings for prospective customers.
• Support the preparation of information packs, correspondence and reports.
• Ensure reception and communal areas are maintained to a high standard.

About You

• Previous experience in a customer service, reception, hospitality or administrative role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Competent user of Microsoft Office applications including Word, Excel and Outlook.
• Ability to work independently and as part of a team.
• Professional, reliable and customer-focused approach.
• Experience within accommodation, hospitality, lettings or student accommodation would be advantageous.

Additional Information

• Working Hours:
  • Wednesday: 2:00pm - 6:00pm
  • Friday: 2:00pm - 6:00pm
  • Saturday: 9:30am - 1:30pm
  • Sunday: 9:30am - 1:30pm
• Duration: Temporary assignment until 27 January
• At thefutureworks, we are committed to providing outstanding service while championing equality, diversity and inclusion throughout our recruitment process. Every application is reviewed fairly and based on skills, experience and potential.
• If your application is shortlisted, a member of our team will be in touch.