Service Advisor

Vertu Motors plc; Barnsley; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday rising with length of'

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu KIA Barnsley is seeking an experienced, motivated Service Advisor to join our customer-focused team. The role centers on delivering outstanding service while supporting a high-performing front-of-house team.

We offer a £32,000 basic salary plus great company benefits, including an array of employee schemes designed to support development and wellbeing.

Qualifications

• Experience as a Service Advisor in the motor industry or retail auto sector.
• Excellent communication and interpersonal skills.
• Passion for delivering exceptional customer service.
• Confidence in identifying customer needs and recommending products and services.
• Strong organisational skills in a fast-paced environment.
• Proactive, positive attitude and ability to motivate others.
• Good IT and administrative skills.
• Hold a full UK driving licence.

Responsibilities

• Oversee and support the Service Advisor team on a day-to-day basis.
• Monitor team performance and provide ongoing feedback for improvement.
• Ensure front-of-house operations deliver an exceptional customer journey.
• Assist with managing customer enquiries, bookings and escalated concerns.
• Work closely with workshop to maintain communication and workflow.
• Help maintain high customer satisfaction, retention and profitability.
• Lead by example with strong communication, organisation and customer care.

Skills

Experience as Service Advisor

Communication skills

Customer service focus

Identify customer needs

Organisational skills

Proactive attitude

IT & admin skills

Full UK driving licence

Job description

Vertu KIA Barnsley

Here at Vertu KIA Barnsley, we are looking for an experienced, motivated, and customer-focused Service Advisor to join our team. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service while supporting and developing a high-performing front-of-house team.

We are offering a £32,000basic salaryplus greatcompany benefits!

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

Key Responsibilities

• Oversee and support the Service Advisor team on a day-to-day basis.
• Monitor team performance and provide ongoing feedback to encourage continuous improvement.
• Ensure the front-of-house operation runs smoothly, delivering an exceptional customer journey at every stage.
• Assist with managing customer enquiries, bookings, and any escalated concerns in a professional manner.
• Work closely with the workshop team to maintain effective communication and efficient workflow.
• Help maintain high standards of customer satisfaction, retention, and profitability.
• Lead by example, demonstrating excellent communication, organisation, and customer care skills.

About You

The ideal candidate will have:

• Previous experience as a Service Advisor within the motor industry ideally.
• Excellent communication and interpersonal skills.
• A passion for delivering exceptional customer service.
• Confidence in identifying customer needs and recommending appropriate products and services.
• Strong organisational skills with the ability to prioritise in a fast-paced environment.
• A proactive, positive attitude and the ability to motivate others.
• Good IT and administrative skills.
• A full UK driving licence.

We are proud to be the Motor Retailer who invests more in our colleague’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.