Part Time - Service Administrator

Vertu Motors plc; Nottingham; Remote; GBP 13,000 - 15,000; Part time

Benefits offered by this job

25 days holiday (pro rata)

Bank holidays

Company pension scheme

Share Incentive Scheme

Colleague vehicle purchase scheme

Access to rewards platform

Job summary

Vertu Kia Nottingham is recruiting a part-time Service Administrator to support the Aftersales team. The role focuses on administration, customer contact, and delivering an exceptional service in a fast-paced environment.

Key duties include preparing job cards, coordinating with Service Advisors, and handling invoicing and warranty documentation. The company offers an attractive benefits package and opportunities for progression within Vertu Motors Group.

Qualifications

• Previous administration experience.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal abilities.
• Good attention to detail and accuracy.
• Confidence using IT systems and Microsoft Office applications.
• A customer-focused approach.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Preparing job cards ahead of customer appointments.
• Contacting customers prior to their service or repair appointment.
• Checking parts availability for upcoming workshop bookings.
• Supporting Service Advisors with general administrative tasks.
• Following up with customers to gather satisfaction feedback.
• Handling customer enquiries professionally and efficiently.
• Assisting with invoicing and service administration processes.
• Processing warranty and service documentation where required.
• Maintaining accurate records and data within internal systems.
• Supporting the wider Service Department to ensure smooth daily operations.

Skills

Administration experience

Organisational skills

Communication

Attention to detail

IT systems & MS Office

Customer focus

Multi-tasking

Tools

Kerridge

Keyloop

Microsoft Office

Job description

Vertu Kia Nottingham

Are you highly organised, customer-focused, and looking for a part-time role with a successful and growing business?

At Vertu Kia Nottingham, we have an exciting opportunity for a Service Administrator to join our busy and supportive Aftersales team. This is a fantastic role for someone who enjoys administration, customer contact, and working in a fast-paced environment where no two days are the same.

We're offering 20 hours per week, with an annual salary of £14,081, plus an excellent range of company benefits.

Why Join Us?

As a Service Administrator, you'll play an important role in supporting the smooth day-to-day operation of our Service Department. Working closely with our Service Advisors, Technicians, and customers, you'll help ensure every customer receives an exceptional experience from start to finish.

At Vertu Motors, we're proud to invest in our colleagues' development and provide genuine opportunities for progression within one of the UK's leading motor retailers.

About the Role

This is a varied and rewarding position where you'll provide administrative support to the Aftersales team while helping to deliver outstanding customer service.

Your key responsibilities will include:

• Preparing job cards ahead of customer appointments
• Contacting customers prior to their service or repair appointment
• Checking parts availability for upcoming workshop bookings
• Supporting Service Advisors with general administrative tasks
• Following up with customers to gather satisfaction feedback
• Handling customer enquiries professionally and efficiently
• Assisting with invoicing and service administration processes
• Processing warranty and service documentation where required
• Maintaining accurate records and data within internal systems
• Supporting the wider Service Department to ensure smooth daily operations

What We're Looking For

We're seeking an enthusiastic and organised individual who enjoys working with people and takes pride in delivering excellent service.

The ideal candidate will have:

• Previous administration experience
• Excellent organisational and time-management skills
• Strong communication and interpersonal abilities
• Good attention to detail and accuracy
• Confidence using IT systems and Microsoft Office applications
• A customer-focused approach
• The ability to manage multiple tasks in a busy environment

Experience within the motor trade would be an advantage, and familiarity with Kerridge/Keyloop systems would be beneficial, but neither is essential.

Build Your Career With Us

At Vertu Motors, we're proud to invest more in our colleagues' development than any other motor retailer.

Whether you're looking to build your administration career or gain experience within the automotive industry, we'll provide the support, training, and development opportunities to help you succeed.

Our Benefits Package Includes

• Annual salary of £14,081
• 20 hours per week
• 25 days holiday rising with length of service, plus bank holidays (pro rata)
• Access to our online rewards platform offering cashback and discounts with hundreds of retailers
• Preferential servicing rates
• Colleague vehicle purchase scheme
• Share Incentive Scheme
• Company pension scheme
• Enhanced maternity and paternity benefits
• Ongoing training and development opportunities
• Excellent career progression across the Vertu Motors Group

Join Our Team

If you're looking for a part-time opportunity within a successful dealership where your organisation, customer service, and administration skills can make a real difference, we'd love to hear from you.