Senior Revenues & Benefits Manager

Civic Recruitment Limited; Shrewsbury; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Bi-Weekly Payments

Job summary

Civic Recruitment Limited in Shrewsbury is seeking a strategic leader to head the Revenues and Benefits Service for a six-month contract with a local authority. You will oversee Council Tax, Business Rates, Benefits and discretionary schemes, ensuring compliant, high-performing services and effective debt recovery.

You will deputise for the Service Manager, manage budgets, report to senior management, and drive service improvement and digital transformation.

Qualifications

• Significant management experience within a Revenues and Benefits environment.
• Extensive knowledge of Council Tax, Business Rates (NNDR), Housing Benefits and related legislation.
• Proven experience managing complex statutory services within a local authority.
• Strong leadership and people management skills with experience leading, developing, and motivating teams.
• Experience implementing legislative changes, service improvements and operational transformation.

Responsibilities

• Lead and manage the delivery of Council Tax, Business Rates, Benefits and associated discretionary schemes in line with legislation and Council policies.
• Ensure accurate billing, collection, recovery and accounting of Council Tax, Business Rates, BID levies, and Housing Benefits.
• Oversee administration of local discretionary schemes including Council Tax Reduction, Business Rates Reliefs and Discretionary Housing Payments.
• Manage debt recovery processes, ensuring arrears and enforcement activities are proportionate and compliant.
• Deputise for the Revenues & Benefits Service Manager, providing leadership and strategic direction across the service.
• Prepare reports for senior management, committees and elected members, including hardship relief and debt write-off recommendations.

Skills

Leadership

Stakeholder management

Policy implementation

Analytical thinking

Education

Relevant professional qualification in Revenues/Benefits/Local Government/Finance

Tools

Revenues & Benefits systems

Microsoft Office

Job description

Shrewsbury, United Kingdom | Posted on 03/08/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre‑screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Description

6 Month Contract With A Local Authority

Job Purpose

To provide strategic and operational leadership for the Revenues and Benefits Service, ensuring the effective collection of Council Tax and Business Rates, administration of benefits and discretionary support schemes, and management of debt recovery. The role is responsible for ensuring compliance with statutory requirements, delivering high‑performing services, supporting corporate priorities, and deputising for the Revenues & Benefits Service Manager when required.

Key Responsibilities

• Lead and manage the delivery of Council Tax, Business Rates (NNDR), Benefits, and associated discretionary schemes in line with legislation and Council policies.
• Ensure the accurate billing, collection, recovery, and accounting of Council Tax, Business Rates, Business Improvement District (BID) levies, and Housing Benefits.
• Oversee the administration of local discretionary schemes, including Council Tax Reduction, Business Rates Reliefs, Section 13A Discretionary Relief, Discretionary Housing Payments, and other government‑funded initiatives.
• Manage debt recovery processes, ensuring arrears, overpayments, and enforcement activities are carried out effectively, proportionately, and in accordance with legislation and Council policies.
• Respond to new Government legislation, funding initiatives, and policy changes, implementing processes to ensure timely and accurate delivery of new schemes.
• Ensure statutory returns, financial reporting, performance monitoring, and management information are completed accurately and within required timescales.
• Develop and implement service plans, business plans, operational procedures, and continuous improvement initiatives to enhance service performance and customer outcomes.
• Lead, motivate, and develop Team Managers and operational staff through effective performance management, recruitment, training, coaching, and succession planning.
• Monitor service quality, ensuring minimum accuracy standards are achieved while identifying opportunities for service improvement and digital transformation.
• Maintain expert knowledge of Revenues and Benefits legislation, providing technical guidance on complex cases and supporting decision‑making across the service.
• Develop and maintain effective relationships with internal departments, government agencies, enforcement partners, the Valuation Office Agency, the Department for Work and Pensions, and other external stakeholders.
• Prepare reports, recommendations, and presentations for senior management, committees, and elected members, including hardship relief and debt write‑off recommendations.
• Manage allocated service budgets, identify and mitigate operational risks, and ensure compliance with financial regulations and governance requirements.
• Represent the Council at local, regional, and national meetings, working groups, tribunals, and professional forums as required.
• Deputise for the Revenues & Benefits Service Manager, providing leadership and strategic direction across the service.

Requirements

• Significant management experience within a Revenues and Benefits environment.
• Extensive knowledge of Council Tax, Business Rates (NNDR), Housing Benefits, debt recovery, and local taxation legislation.
• Proven experience managing complex statutory services within a local authority.
• Strong leadership and people management skills with experience leading, developing, and motivating teams.
• Experience implementing legislative and policy changes, service improvements, and operational transformation.
• Excellent analytical, financial, and problem‑solving skills with the ability to interpret complex legislation.
• Experience managing budgets, performance frameworks, governance arrangements, and statutory reporting.
• Excellent communication and stakeholder management skills with the ability to build effective partnerships internally and externally.
• Experience preparing reports and presenting recommendations to senior management, committees, and external bodies.
• Proficient in Revenues and Benefits systems and Microsoft Office applications.
• Relevant professional qualification or equivalent experience in Revenues, Benefits, Local Government, Finance, or a related discipline is desirable.

Additional Information

• Bi-Weekly Payments: Payments made every two weeks.