Revenues and Benefits Advisor (9 month FTC - Maternity Cover )

Darlington; Tees Valley; On-site; GBP 27,000 - 28,000; Part time

Benefits offered by this job

32 days Annual Leave

Local Government Pension Scheme

Flexi-time scheme

Flexible working

Staff equality forums

Green Car Leasing Scheme

Training and development

Wellbeing offer

Cycle to Work Scheme

Arriva Travel Club

Job summary

Darlington Borough Council is seeking a part-time Revenues and Benefits Advisor to join the team delivering advice on Benefits, Council Tax and Business Rates. The role is 22.5 hours per week on a 9-month fixed-term maternity cover contract, based at the Town Hall.

You will help customers by telephone, in person and in writing, handling enquiries with a confident, sensitive approach and meeting deadlines. Experience in customer service and numeracy, plus ability to use computer systems and

Qualifications

• Approximately 1 year experience in customer-facing roles.
• Numerate with ability to meet tight deadlines.
• Experience using computers and liaising with external agencies.

Responsibilities

• Provide high quality advice to Benefits, Council Tax and Business Rates customers.
• Handle enquiries via telephone, face to face, and correspondence.
• Support busy team in a challenging environment.

Skills

Customer service

Numeracy

External liaison

Computers

Tools

Telephone system

Office software

Job description

Revenues and Benefits Advisor (9 month FTC - Maternity Cover ) (Ref: POS000759)

Salary £27,274-£27,709 per annum (pro-rata) Salary Band £20,001 to £30,000 Post Type Fixed Term Hours Per Week Part time

Job and Application details

Categories Finance / Benefits / Revenues / Procurement
Directorate N/A Published Date 22/10/2026 Closing Date 08/11/2026

Revenues and Benefits are seeking to recruit a part time Revenues and Benefits Advisor, 22.5 hours per week (9 month Fixed Term Contract - Maternity Cover).

You will join the team responsible for providing high quality advice to our Benefits, Council Tax & Business Rates customers on the telephone, face to face at the Town Hall and via correspondence.

You should have approximately 1 years recent experience of working with customers in a busy and challenging environment. A confident, but sensitive approach to customers with an ability to work under pressure to meet tight deadlines is also required. You should be numerate, able to liaise effectively with external agencies and have experience of using computers.

For detailed information on this role, please refer to the attached Role Profile and Person Specification.

For a further informal discussion, please contact Lorraine Rowell, Deputy Revenues and Benefits Manager, on 01325 406501.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

Revenues and Benefits are seeking to recruit a part time Revenues and Benefits Advisor, 22.5 hours per week (9 month Fixed Term Contract - Maternity Cover).

You will join the team responsible for providing high quality advice to our Benefits, Council Tax & Business Rates customers on the telephone, face to face at the Town Hall and via correspondence.

You should have approximately 1 years recent experience of working with customers in a busy and challenging environment. A confident, but sensitive approach to customers with an ability to work under pressure to meet tight deadlines is also required. You should be numerate, able to liaise effectively with external agencies and have experience of using computers.

For detailed information on this role, please refer to the attached Role Profile and Person Specification.

For a further informal discussion, please contact Lorraine Rowell, Deputy Revenues and Benefits Manager, on 01325 406501.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexi-time scheme
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

https://www.darlington.gov.uk/jobs-and-careers/

General Information for Applicants:

If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or [e-mail] .

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We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.